John A. Uzzi is a senior associate of Valeocon Management Consulting and is a recognized expert and thought leader on work design tools and techniques. He is the co-author of Reengineering for Results (Quality Review, 1995) and consults in process excellence projects at Valeocon. Clients include Siemens, Johnson & Johnson, Vanguard and AIG. Mr. Uzzi is based in northern New Jersey, USA. He can be reached at [email protected].