Karl D. Williams is a Master Black Belt and a principal consultant for Six Sigma Advantage. An SEI-authorized CMMI trainer and lead appraiser, he has trained more than 17,000 people in CMM, CMMI, Six Sigma and software skills. Williams was formerly a director at Motorola and, more recently, a senior vice president of process design for Bank of America. He has published more than 80 articles and authored a book, Continuous Improvement & Reengineering… A Better Way. He can be reached at firstname.lastname@example.org.