• Thanks Arne.

  • Hi Arne,
    Thanks for your valuable information.
    As of now from the business perspective ( i.e., in terms of making money) we don’t feel that it is a problem area which needs to be addressed immediately as we are already on par with induatry standards eventhough the defects are high (as the clients are satisfied)
    When we think of a going ahead w…[Read more]

  • kiruba replied to the topic DMAIC in the forum Europe 16 years, 1 month ago

    Hi Arne,Thanks for your time in giving me such a
    elaborate reply.The reason why we are concentrating on
    communication skills is that the expectation
    from the client as of now is a communication
    skill percentege of 97%. i.e., Out of 100
    customers who reply back to the email survey
    form 97 should rate the agent as 1 or 2 in the…[Read more]