kiruba

Thanks Arne.

Hi Arne,
Thanks for your valuable information.
As of now from the business perspective ( i.e., in terms of making money) we don’t feel that it is a problem area which needs to be addressed immediately as we are already on par with induatry standards eventhough the defects are high (as the clients are satisfied)
When we think of a going ahead w…[Read more]

Hi Arne,Thanks for your time in giving me such a
elaborate reply.The reason why we are concentrating on
communication skills is that the expectation
from the client as of now is a communication
skill percentege of 97%. i.e., Out of 100
customers who reply back to the email survey
form 97 should rate the agent as 1 or 2 in the…[Read more]