Laura (Gibbons) Edellwas active active 7 years, 2 months ago
Laura (Gibbons) Edell joined iSixSigma 8 years, 4 months ago.
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- Six Sigma Intelligence Status Report
- To QFD or C andamp; E when defining the VOC
- To Top 2 Box or Not...That is the Question...
- Open Source Business Intelligence - Outside the scope of Six Sigma?
- A Study of Female Executives: A Scorecard Approach
- Metrics for Service : Going Beyond Time Towards Performance
- In Control or Out: How Human Process Control Can Make a Difference
- Agent Performance Management: How to Incent Without Raising a Cent
- Hold Time: the real hidden factory of waste
- Taking the Toolkit Approach: LSS with Balanced Scorecards