iSixSigma

Marilyn Barber

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    Marilyn Barber
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    First, map every point in the process that has a potential for an error or omission. Make a list. Have it laminated and posted at those point locales. I would tie quality to performance. Require each employee and manager to OWN the process and report errors. Tie performance to a positive incentive as well, for example, for an employee with no errors during a month, provide a monetary incentive, and make their performance known to the entire team. Have each employee be actively involved in process improvement–also tied to performance. Require them to come up with at least two process improvements per month, and record/track these. Look at your tools, materials, training, and process.

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