iSixSigma

Mélanie

Activity

  • Rachel – Not sure if you already got a response to this but i may have some helpful tips on this as I’ve gone through the same type of project. Please feel free to email me at [email protected].
     
     

  • Mélanie replied to the topic Surveys in the forum General 15 years, 9 months ago

    Darth,
    “The only time I might consider it is if the expected was based upon another survey or source of customer perception and the inconsistency might need to be explained”…
    I am still curious as to how I would compare two sets of data.  Can we assume the expected are last year’s or another survey – how would I compare the data sets then? 

  • Mélanie replied to the topic Surveys in the forum General 15 years, 9 months ago

    Jim,
    You are making me curious – how would you perform a comparison of actuals to the results of a previous survey?
    Thanks,
    Mel

  • Mélanie replied to the topic Surveys in the forum General 15 years, 9 months ago

    Guys,
    Thank you.  This has been a good learning opportunity.
     

  • Mélanie replied to the topic Surveys in the forum General 15 years, 9 months ago

    Gentlemen,
     
    I greatly appreciate the 5 plus pages of discussions and take the blame for not being clearer in my question.  You are right that I am here to learn, like many of us.  
     
    The expectation set my management was that we would receive over 20,000 responses. They also went a step further in estimating that over 50% of the customers wou…[Read more]

  • Mélanie replied to the topic Surveys in the forum General 15 years, 10 months ago

    Jim:
    Thank you for your response. 
    The data set looks like this:
    Score — Expected — Actual
    1       —  1000       — 10
    2       — 2000       — 30
    3 etc…
    etc.
    10 etc.
    I followed your advice, and I now have 10 percentages (calculated as Actual/Expected), one per score 1-10.  I charted that in a bar chart and it looks like it…[Read more]

  • Mélanie replied to the topic Surveys in the forum General 15 years, 10 months ago

    Jim:
    Thank you for your response. 
    The data set looks like this:
    Score — Expected — Actual

    I followed your advice, and I now have 10 percentages, one per score 1-10.  I charted that in a bar chart and it looks like it has a normal distribution

  • Mélanie replied to the topic Surveys in the forum General 15 years, 10 months ago

    Jim:
    Thank you for your response. 
    The data set looks like this:
    Score — Expected — Actual
    1
    I followed your advice, and I now have 10 percentages, one per score 1-10.  I charted that in a bar chart and it looks like it has a normal distribution

  • Mélanie replied to the topic Six sigma in France in the forum Europe 17 years, 2 months ago

    Bonjour,Je vous remercie poru votre message. Je
    souhaiterai discuter un instant avec vous du
    poste dont je m’occupe.
    Pourriez vous me faire parvenir un cv a
    [email protected] ou me joindre au
    01 44 30 22 02?Par avance je vous en remercie.Cordialement,Mélanie Berthier

  • Mélanie replied to the topic Six sigma in France in the forum Europe 17 years, 2 months ago

    Bonjour,
    Je me permet de vous contacter car je travaille
    pour un cabinet de recrutement et j’aurai besoin
    de votre aide pour une de mes missions.Je recherche donc actuellement pour l’un de
    nos clients, un des leaders mondial des
    fournisseurs de solutions de business
    intelligence, son customer loyalty manager.
    Cette personne sera en…[Read more]

  • Sandy,
    Your approach to Sales sounds like exactly what we’re looking for.  Can you pls send details? 
    Thanks for your help!
    Melanie