iSixSigma

Michael Cyger

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  • #242144

    Michael Cyger
    Keymaster

    Hi Bob,

    It depends on the rights of the video.

    We have many videos that have been published, like https://www.isixsigma.com/new-to-six-sigma/getting-started/what-is-lean-six-sigma-video/.

    If you own the video rights and want to post it within an article or blog post that you would like to contribute, then — sure — iSixSigma can publish it. You can learn more about submitting it here: https://www.isixsigma.com/submit-article/

    If you just want to embed a YouTube or similar platform video that allows for sharing, you can also do so within a forum post or contributed article. Some examples are https://www.isixsigma.com/community/blogs/minitab-video-and-soundtrack/ and https://www.isixsigma.com/methodology/process-improvement-training-video/. You can also embed these shareable types of videos within an iSixSigma discussion forum post, if you like.

    If you do not have the rights to a video and the video is not on a platform that allows it to be shared, then iSixSigma is not the place to post it since it would be in copyright violation.

    If you have another use case not answered above, please let me know in a response.

    Best,
    Michael

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    #241266

    Michael Cyger
    Keymaster

    Hello Manuel and welcome to iSixSigma!

    There are a ton of helpful people here and decades of useful information….take time to read as much as possible.

    I did a quick search and found an interesting thread on big data and Six Sigma that you might find interesting:
    https://www.isixsigma.com/topic/big-data-analytics-vs-six-sigma/

    And while we don’t have any articles on the integration of big data and Six Sigma, I did find this that you might find useful dealing with trend analysis in large data sets:
    https://www.isixsigma.com/tools-templates/sampling-data/taag-analysis-fast-and-easy-for-comparing-trends-in-large-data-sets/

    Six Sigma is about making decisions and managing businesses based on data, not gut feel. So I look forward to hearing more about your progress as you continue your journey. Maybe we could get you to come back and submit an article (based on your thesis) to us when you’re done?

    1
    #240562

    Michael Cyger
    Keymaster

    Haha, thanks @rbutler. I never realized my birthday was such a historic day!

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    #240522

    Michael Cyger
    Keymaster

    You’re too funny, Mike. Thanks for the birthday wishes. 🥳

    1
    #239804

    Michael Cyger
    Keymaster

    (Side note: @naquin81, we’re going to allow .mpj files in the near future. Sorry for the inconvenience.)

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    #239727

    Michael Cyger
    Keymaster

    @cseider I’ll private message you to debug.

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    #239716

    Michael Cyger
    Keymaster

    @cseider No HBO, but a friend just told me that I can get free HBO through my AT&T phone service so I have to look into that immediately! I’ve heard that it’s really good.

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    #239696

    Michael Cyger
    Keymaster

    Love this thread and reading how everyone has started in process improvement. I’m going to tag: @cseider, @mike-carnell and @venerablebede.

    Engineer in school > Nuclear engineer (yes, designing cores and such) > GE engineering leadership program (rotational, functional assignments) > EH&S program manager > Plant manager (Green Belt trained) > Master Black Belt > VP of Six Sigma > eBusiness Manager > Started iSixSigma.com

    1
    #238960

    Michael Cyger
    Keymaster

    @johnny1287 – All Six Sigma projects are projects.

    I think perhaps you’re talking about structured project management as in what the Project Management Institute (PMI.org) teaches and certifies? Is that correct?

    If so, then you’ll want to contact them and search their website. I found this, which — with the limited information you shared with us — sounds like your area of research: https://www.pmi.org/learning/library/six-sigma-method-applications-pm-8515

    Or, if you’re talking specifically about applying Six Sigma within construction projects, then try searching for that topic: “applying Six Sigma in construction”

    http://www.ijirset.com/upload/2016/april/45_IMPLEMENTATION.pdf

    http://www.ijirset.com/upload/2017/november/131_Application_ISS11.pdf

    Or try “applying Six Sigma in engineering”.

    Is that helpful to you?

    2
    #238877

    Michael Cyger
    Keymaster

    Hi Nicole,

    @andy-parr gave a great simulation example to check out.

    Here are a couple of past iSixSigma discussion threads you might want to read:

    Lean Simulation: https://www.isixsigma.com/topic/lean-simulation/

    Six Sigma Games: https://www.isixsigma.com/topic/games-to-illustrate-dmaic/

    Another Six Sigma Games: https://www.isixsigma.com/topic/six-sigma-games-for-an-open-day/

    MoreSteam offers a paid-game that comes packaged and ready for use (“SigmaBrew® DMAIC is an online project game for classroom training. The multi-player simulation provides deployments and Blended Learning training programs with a rich project experience, where students practice process improvement tools and techniques in a safe, constructive environment.”), but it’s not Lean only: https://www.moresteam.com/simulations/sigmabrew-dmaic.cfm

    Finally, when I was at GE in the 1990s we did a GE Capital Courier simulation that was fantastic, but — again — it might be more than you want (“The Courier Simulation is a one-day group experiential learning exercise that comes as close as you can get to a real life Business Transformation, Lean, Lean Six Sigma or Agile Enterprise experience. It’s fun, hands-on, fast-paced, and is consistently rated by participants as one of their most valuable training experiences. Developed first for General Electric, the simulation has been enthusiastically received by the world’s largest corporations.”). Rath & Strong offers that product nowadays: http://www.rathstrong.com/courier-simulation/

    Hope these thread provide ideas and/or support in your CI evening of fun!

    Best,
    Michael

    2
    #238846

    Michael Cyger
    Keymaster
    #238841

    Michael Cyger
    Keymaster

    Hi Tammy,

    Great to have you in the community. You’ll find that on iSixSigma, like most workplaces, everyone wants to be best friends with statisticians like yourself. :) And you’ll also find plenty of stats questions posted in this forum.

    I look forward to reading your posts and learning from your experiences!

    Best,
    Michael

    0
    #238666

    Michael Cyger
    Keymaster

    Welcome back, Joe! It’s great to have you in the iSixSigma community again. :)

    1
    #236150

    Michael Cyger
    Keymaster

    Well done, @guptaneeraj8888. :)

    0
    #236052

    Michael Cyger
    Keymaster

    Hi Stephenie,

    Have you looked at Trello.com? It’s an online Kanban board that allows you to track “to do”, “doing” and “done” work on electronic cards.

    Each card has a title, description, attachments, and you can assign then to people and label them with colors, due dates and tags.

    Instead of the typical Kanban flow of three steps, and then prioritizing each card from top to bottom, you can actually create your process flow (e.g., step 1, step 2, step 3, etc.) and then track each card through the process.

    Trello allows you to do this visually. For iSixSigma development, we use Asana.com — which is more of a list view, but I think they recently launched a visual workflow option as well, so you might want to check that out too.

    Hope that helps. If I misunderstood what you were looking for, please clarify and I might have another suggestion.

    Best,
    Michael

    1
    #236017

    Michael Cyger
    Keymaster

    Hi Joseph,

    Welcome to iSixSigma, and thanks for joining and posting your introduction.

    It looks like you’re motivated and ready to get going with the next phase of your Lean Six Sigma journey! I am excited for you and wish you the best as you move forward.

    I don’t have much to recommend besides keep an eye on Lean Six Sigma opportunities in your area, and come back and post if there’s any specific questions you have that the community might be able to help with.

    Good luck and best wishes,
    Michael

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    #211390

    Michael Cyger
    Keymaster

    @rbutler: I fixed the formatting in your previous post so columns are displayed. Sorry for the trouble.

    When content is posted that relies on spaces to display columns, please do the following:
    1. Click the “code” button
    2. Paste the table that is formatted with spaces
    3. Click the “code button again

    This wraps the content in formatting that properly maintains the width of characters.

    Sorry to get off topic. Back to the DOE discussions! :)

    0
    #210013

    Michael Cyger
    Keymaster

    @MBBinWI – I sent you an email as I think it will be easier to troubleshoot the “forum listing missing” issue you are experiencing. I’m still not sure I understand it.

    Separate topic: I did want to clarify, clicking on the envelope and group of people in the left sidebar (when signed in) does not do anything right now. However, when you mouseover it, it reveals a submenu (like https://www.dropbox.com/s/hx6jc80b1n3a4qi/Screenshot%202018-12-28%2012.19.51.png) that then has options you can click on.

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    #209523

    Michael Cyger
    Keymaster

    @cseider: Love the new easier to navigate website with more lean techniques to get to mail, etc. AND love how it’s running more smoothly lately.

    Thank you, Chris! Our team has been working on increasing the speed of the website, and we continue to make this the focus for the near term. Big thanks to @nikolad and @dpacmittal for their efforts. They have been rockstars.

    Here’s how our website performed just after the migration to iSixSigma Version 5, and how it’s performing now:

    @cseider: In the past, to tag someone who’s in the stream, it would show their handle (e.g. @mike-carnell ) but now it doesn’t show the tags and I have to click on their names. Is there a way to see the handles without the clicking I now use?

    We’re bringing this back! @katiebarry brought it to my attention, and it’s on our development hit list to bring back. Sorry it vanished temporarily. I’ll post an update here when it’s returned.

    @rbutler: There also seems to be something wrong with the front page. At first you could see the listing of forum topics and other items below the header now there is just a blank space.

    I don’t see that when I’m signed in or signed out (viewing in anonymous browsing mode). Here’s what I see: https://www.dropbox.com/s/k841ll7tm2nam86/iSixSigma-2018-12-15-08_39_56.jpg

    I’ll email you directly to ask you for a screenshot. Thanks for bringing this to our attention so we could track it down.

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    #209357

    Michael Cyger
    Keymaster

    Michael? See that without my platinum level I am just another voice in the crowd. 🤣

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    #209285

    Michael Cyger
    Keymaster

    Welcome, @wdaimee! It’s great to have you on iSixSigma.

    I am full agreement with @mike-carnell, and as the “other” Mike on these forums I would echo his thoughts.

    Employers are looking for people who can deliver results. The best way to show you can deliver results is by past employment. So I’d recommend taking the course while you’re working (after hours, or if your employer supports your learning…potentially during a small portion of your working hours), and then finding a project that you can do at work for the benefit of your employer.

    What you’ll find is that it will benefit you as well as your employer, and having a real-world project to work on will make the experience much more significant.

    Good luck in your Six Sigma journey. It’s an exciting one.

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    #208565

    Michael Cyger
    Keymaster

    Welcome, Paul. Great to have you in the community!

    Once you are educated in Six Sigma, you start to see the world in a whole different way. Everything becomes a process that can be improved/optimized, and you understand what is critical to quality from the customer’s perspective.

    Looking forward to hearing how you improve your work.

    1
    #208363

    Michael Cyger
    Keymaster

    Hi @rabiehalab35,

    Here are a few of my favorite iSixSigma articles on the topic of applying Lean and Six Sigma to laboratories:

    1. IMPROVING LAB PERFORMANCE WITH SIX SIGMA

    2. IMPROVING PROCESS TURNAROUND TIME IN AN OUTPATIENT CLINIC

    3. POWER OF LEAN IN THE LABORATORY: A CLINICAL APPLICATION

    And iSixSigma produced an in-depth project example called Lab On-time Testing Project Example

    Hope that helps move you in the right direction.

    Best,
    Michael

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    #208340

    Michael Cyger
    Keymaster

    Hi Paul,

    Welcome to iSixSigma!

    It’s great to have you on the forum and in the iSixSigma Network.

    Best regards,
    Michael

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    #202443

    Michael Cyger
    Keymaster

    Welcome, Aaron! It’s great to have you in the community.

    I remember my first green belt project back at GE Capital way too many years ago. It’s an exciting time (and frustrating at times), but you’ll be all the better for completing it.

    Good luck and welcome to the group.

    0
    #199786

    Michael Cyger
    Keymaster

    Hi Robert,

    Thanks for joining the iSixSigma community!

    I don’t know much about the Aveta program, so I can’t speak about their requirements or instruction.

    I can tell you that I was a Green Belt and Master Black Belt at GE and Citigroup during the years when Six Sigma was deployed, and I led or mentored a ton of projects. In doing so, I saw just as many that weren’t done well. So when we launched iSixSigma Magazine (now out of print) in 2005, I wanted to show what a great project looked like so others could benchmark and learn from them; not copy, but emulate them in terms of detail and comprehensiveness. We featured a exemplary project in every issue of iSixSigma Magazine.

    Most, if not all, of the exemplary project examples can be found on the iSixSigma Marketplace today. You can find them here: https://www.isixsigma.com/product-category/project-examples/

    As stated on that page, these are Lean and Six Sigma project examples as they would be presented to a panel of company executives at the final project review. The objectives of such a presentation are to communicate significant results of the project and share highlights of how results were achieved. The slides are the Black Belt’s visual presentation and the accompanying text is the verbal presentation. It is assumed that the audience has a basic understanding of Lean and Six Sigma.

    Hope these are helpful to you.

    Best regards,
    Michael

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    #199735

    Michael Cyger
    Keymaster

    Hi @Peach,

    “Regarding the loading time, I checked your link and its showing 2.8 seconds, which is good… I had loading issues many times in the past and i will wait to see if anybody else had the same problem…”

    We haven’t heard from anyone else. We’re lucky and have a pretty vocal group that understand the value of constructive feedback, so if there were a few of our 600,000+ monthly users having issues we hear about it pretty quickly.

    “Michael, You can also check the loading time from your mobile phone and pc after signing yourself out of the site.. The site’s performance is very different when you sign out.. Try to open some threads after signing out from your PC and mobile.”

    As you requested, here’s a video browsing the site from my mobile phone, signed out:

    And here’s a video browsing the website from my laptop, signed out:

    We do monitor the performance of the website from both a signed in and signed out (anonymous) user account. While we do have slower page loads every once in a while based on server loads, it’s pretty consistent. And, yes — to your point, signed in users generally have a faster experience.

    “I know Robert Butler on time responded to my post telling me he could not find his past posts so he saved some of them in his computer @rbutler

    I remember that too. I think it was years ago, but I cannot remember. If you visit anyone’s profile by clicking the link on their name, then click on the Forums tab, you can view Topics Started, Replies Created, and Favorites of that person. Perhaps we didn’t have that functionality in the past.

    Please feel free to continue this thread if you have any suggestions for improvement or email me directly at michael /a/ isixsigma dot com. Please provide data or a path to reproduce the issue and we’ll take it from there. Thank you.

    Best,
    Michael

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    #199719

    Michael Cyger
    Keymaster

    I’m sorry to hear that you’re having a less than optimal experience with the iSixSigma discussion forum, Sam.

    If you would provide me with more data, I’d love to better understand the issues you’re experiencing so we can improve.

    “1) The website is too slow to load”
    According to http://tools.pingdom.com/fpt/#!/elIh8y/https://www.isixsigma.com/topic/poor-quality-of-isixsigma-website/, it took me 2.59 seconds to load the web page through my non-business class ISP.

    How long does it take you to load the page?

    How long do you expect it to take?

    “2) The search function does not work all the time”
    Are you referring to the search box in the upper right-hand corner of every page, the one that is powered by Google? I know Google is always up and running, so perhaps there’s a bug in our website that doesn’t pop open the results for you?

    I’d really appreciate understanding what specifically your issue is with search so we can fix it. Feel free to do a video screen capture and send it to me. Or I can get on a screen share (like Skype) to see what you’re experiencing.

    “3) UX design, is probability the worst.”
    Ouch. That stings. :)

    Sorry you don’t like it. I kind of like the utilitarian aspect of the design.

    I’ve been a green belt and master black belt in the past at GE and Citigroup, and I appreciate less fluff and more data so I can get in, get the information I need, and get out.

    Is there an example of a beautifully designed discussion forum on another website that you think is more in line with what you’d expect to see at iSixSigma.com? I’d love to see it and benchmark against it. Please let me know the URL.

    “4) and many more, i will let other fill in more”
    Any other feedback you have, I welcome you to either post it here or email me directly at michael@isixsigma.com.

    Thanks and regards,
    Michael
    Founder and Publisher, iSixSigma

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    #198541

    Michael Cyger
    Keymaster

    That’s a dissertation on LSS consulting, @mike-carnell, that every MBB thinking of entering the field should have as required reading!

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    #198534

    Michael Cyger
    Keymaster

    Hi Nicholas,

    The average MBB salary worldwide is about $120,000 per iSixSigma’s Lean Six Sigma annual salary survey. But that’s worldwide, and is about $10,000 higher in the United States.

    That’s about $60 per hour, but includes a lot more risk so I would expect to pay a consultant a higher rate per hour. In addition, your firm would likely mark-up that rate so they can earn their return on hiring you.

    I’ve seen rates between $100 and $400 per hour, and in the hay-day I know some consultants that would charge $2,000 to $4,000 per day — but they were principals working a contract directly with the CEO of a customer firm.

    Here are some interesting past discussions you may want to peruse:

    Best of luck in this new phase of your Lean Six Sigma professional journey! It’s tough to leave the security of an EFT paycheck every two weeks, but if you can build your own business the rewards can be much larger in many ways.

    Best regards,
    Michael

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    #198364

    Michael Cyger
    Keymaster

    @jpmarth Check out http://www.alacergroup.com/. I’ve known Richard Paxton for years, although I haven’t spoken to him for a couple of years. He’s top notch. They’re based here in Seattle too (as am I, over on Bainbridge Island).

    If you’re interested in obtaining materials and doing it yourself, we have some options on the iSixSigma Marketplace, like https://www.isixsigma.com/product/root-cause-analysis-course/.

    PM me if there’s anything I can help with.

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    #197794

    Michael Cyger
    Keymaster

    Welcome, John!

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    #195839

    Michael Cyger
    Keymaster

    @mike-carnell, you now understand how important relevancy is. :)

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    #195666

    Michael Cyger
    Keymaster

    Hey @Darth! Good to hear from you. We definitely need to get something going here again.

    I was just with @MBBinWI (aka “tough as nails”), @mike-carnell and @Stan tonight. Good times and lots of remembering back to some fun times on the forum, at iSixSigma Live events and throwing chairs.

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    #194609

    Michael Cyger
    Keymaster
    #194370

    Michael Cyger
    Keymaster

    @edjimenez, great question!

    At GE and Citi, we used to define metrics, create a regular dashboard, and then review it with process owners and the executive team. The process owners knew that if something in their organization went awry, that the executive team would know about it through the metrics. This made the process owners more proactive to find and deal with any issues before anyone else knew about it.

    Each investigation would then produce a root cause (not necessarily a full blown root cause investigation, however, like we used to do at GE if, say, an OSHA event happened). If we found that processes were not followed, then appropriate measures were put in place to handle the situation. Those might include proper training, regular process review, etc.

    @mike-carnell & @venerablebede, what do you recommend?

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    #194058

    Michael Cyger
    Keymaster

    @mike-carnell Thanks, Mike.

    I was looking for an organization that individuals could join to support other not-for-profits through process improvement, as one might do with Kiwanis for helping children or Rotary to serve local communities.

    I know one exists…I just can’t find it.

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    #193575

    Michael Cyger
    Keymaster

    @ Joel Watts: We have research on the Fortune 1000 companies using Six Sigma. Fortune doesn’t have a “gun manufacting and production industry” listed. What is the larger industry that you belong to, or which of your competitors are Fortune 1000 companies (I’ll review our data from that perspective).

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    #193473

    Michael Cyger
    Keymaster

    @RobFioto: Regarding your statement, “Exactly how much do you pay iSixSIgma in advertising fees to get that tile and protect your reign?” We do not give special treatment to anyone on the discussion forum. Period. Our Forum Etiquette guidelines are posted and viewable by anyone: https://www.isixsigma.com/topic/forum-etiquette/

    In particular, “It should go without saying that you should treat others as you would like to be treated. iSixSigma community moderators are authorized to edit or delete anything deemed rude, obnoxious or abusive but we’re not here to moderate squabbling. If you have a differing viewpoint, either defend your position or ignore the others.”

    If you would like to discuss the Forum Etiquette, please do so with our editor Katie Barry at editor@isixsigma… We’re always open to constructive feedback for improving our processes.

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    #193372

    Michael Cyger
    Keymaster

    Minitab has just announced via a press release (and tweets) that they’re celebrating their 40th anniversary. Congrats to Minitab, all their employees, and the tremendous assistance they’ve provided to business professionals through the decades.

    Theyir press release includes:

    Minitab Inc., the leading provider of software for quality improvement and statistics education, is honoring customers for supporting the company’s flagship product, Minitab Statistical Software, for four decades.

    Minitab is celebrating the anniversary and thanking customers online and at tradeshows and conferences through the end of the year.

    Visitors to Minitab.com can see a thank-you video from Minitab employees and partners and a personal message from Minitab’s President and CEO, Barbara Ryan. They also can share stories about their experiences with Minitab software, explore an interactive timeline of product milestones and more.

    Minitab Statistical Software was first developed in 1972 by Ryan and two other Penn State statistics instructors who wanted to incorporate computers into the teaching of college statistics courses. At the time, students were using desk calculators to perform tedious statistical calculations.

    “Using Minitab to perform the calculations freed students to concentrate on learning what really mattered—the statistical concepts,” says Ryan. “From the start, our goal has been to make data analysis easier.”

    In the early 1980s, the use of Minitab expanded to academic institutions in other countries and to business and industry. As students used Minitab in the classroom, the software migrated with them into their careers. When organizations began adopting statistical quality improvement methods in the late 1980s, Minitab’s ease-of-use made the software the top choice of consultants and companies implementing Six Sigma.

    Minitab has evolved over the years, responding to customer and market demand by adding numerous new features and quality tools while continuing to develop a product that’s first and foremost easy to use.

    “On behalf of everyone at Minitab, we thank our customers for trusting us to make data analysis easier and for being part of our 40-year history,” says Ryan.

    Minitab encourages customers to visit Minitab.com, or to follow Minitab on Twitter, LinkedIn or Facebook to keep up-to-date with 40th anniversary events as they continue at tradeshows and conferences, as well as online, through the end of the year.

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    #193302

    Michael Cyger
    Keymaster

    “The more you hardwire a company on GAAP accounting, [the more] it is going to hurt the success of your company. The mindset that is needed, the capabilities that are needed, the metrics that are needed, the whole culture that is needed for discontinuous success, are fundamentally different.”

    Or substitute any other critical aspects of business management and an outcome that you expect.

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    #193180

    Michael Cyger
    Keymaster

    @cseider Ouch. Consider this your open invitation. Just don’t invite yourself over without allowing me to check the wife’s schedule. :)

    And you should be careful what you wish for, you just might get it. Ask @mike-carnell how he enjoyed his night on the Island when the power went out and there was no electricity or hot water. Tasty cold breakfast with me and my kids — that’s one to remember. :)

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    #193175

    Michael Cyger
    Keymaster

    @mike-carnell First of all, it’s Ms. Pacman. Secondly, don’t hate on what you can’t do. :)

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    #193172

    Michael Cyger
    Keymaster

    @cseider It’s definitely cooler if you’re living there. From my vantage point, you can’t beat Bainbridge Island. We have Toejam Hill and Frog Rock. :)

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    #193167

    Michael Cyger
    Keymaster

    @mike-carnell Hey now…I resemble that comment.

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    #192890

    Michael Cyger
    Keymaster

    @mike-carnell Yes, I understand your point. It’s just a semantic issue, or definition of terms.

    You say “explanation” and I say “sell it.” We’re mostly making the same point. I think more in terms of the sale nowadays…my 9 and 4 year olds don’t seem to love my ideas as much as I do. If I “explain” it to them, then are only 20% likely to do it. But if I “selli it”, well, that has a much higher probability of success. :)

    There’s a whole process around sales (understanding the customer needs first, speaking in terms they understand, getting them to say “yes” to something, practicing active listening skills so the customer knows you are hearing what they’re saying, etc.). My wife will attest to the fact that I don’t do many of these things well. But I can assure you that if I did do them well, I would get much more accomplished with my family than just “explaining.” That was the only point I was trying to make.

    —-

    There was another great photo of you and me on stage that I saw on a DVD that’s in my office someplace. I’ll have to dig it up and post it.

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    #192887

    Michael Cyger
    Keymaster

    @mike-carnell It’s not “how much are you going to pay me for implementing quality” it’s about convincing people that quality benefits everyone…shifting detractors to supporters (or at least neutral bystanders who don’t talk negative about the business initiatives when you leave the room).

    Speaking of the iSixSigma Live! Summit & Awards in Miami 2009, I was looking for some pics for JD Sicilia’s retirement party (I think it’s today), and found this: http://photos.isixsigma.com/Other/iSixSigma-Live-Summit-and/7136980_VxdH57#!i=458989119&k=fH5wW That was a great event.

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    #192653

    Michael Cyger
    Keymaster

    Nice one, Carnell. You found a nugget.

    0
    #192614

    Michael Cyger
    Keymaster

    @MBBinWI, yes, although I can’t actually FORCE you to watch @garyacone‘s video. :) But it’s good.

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    #192612

    Michael Cyger
    Keymaster

    @MBBinWI, huh? Look at whom?

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    #192606

    Michael Cyger
    Keymaster

    Great discussions.

    I’ve used a quote for years: “Nothing convinces people like convinced people.” I’m not sure where I heard it, and I’m almost positive I didn’t come up with it. :)

    As an aside, I searched Google for it and see it listed in the March/April 2005 issue of iSixSigma Magazine: “Because nothing convinces people like convinced people, do your research and be prepared to cite examples of success stories.” I’m not in my office otherwise I’d open up my archives and take a look to see if it was actually me that wrote that sentence or someone else.

    @mark-graban regarding your statement above, “p.s. speaking of quality, I entered the captcha letters wrong and I then had to retype my name, email, and website. Thankfully the comment was not lost. I assume you don’t need an ROI to try to fix that? :-)” <– that's my way of getting you to actually sign into your account…you don't have to enter captchas if you sign in. Ha! (I've prioritized that bug for tomorrow's workplan…and yes, it has little to no direct, measurable financial ROI, but hopefully will move us up to a higher ranking on our Net Promoter Score.)

    @ Scott Rutherford — please sign up for a free membership at https://www.isixsigma.com/register/ so we can @ mention you in the forum and you’ll be notified. Great resources you pointed us to. I’m not a big blog reader unless they’re on iSixSigma.com, so I appreciate knowing about them.

    @garyacone — great insights as always. Hope you’re doing better. I just put the finishing touches on your video interview that’s going live on Monday. It’s a fantastic deployment planning resource.

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    #192362

    Michael Cyger
    Keymaster

    @mmarx Love to! Still at mobile ending in 94? If so, I’ll text you when I’m in.

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    #192359

    Michael Cyger
    Keymaster

    @Darth: iSixSigma Live! and bringing all of the Usual Suspects together again on stage (or in back of it, as the case may be, and @Stan by phone) would be great.

    I’m hoping @Stevo and @hbgb-b2 will join us again soon online before that point…one is at a new position and the other is in a top-secret project.

    @cparet: Thanks for your message. I’ll see what I can do. :)

    @jennatlas: Looking forward to seeing you again! It seems like it’s been a while since @mike-carnell ‘s wedding.

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    #192262

    Michael Cyger
    Keymaster

    @mclayton200 — great to see you back on the forum, Mike. Here’s your original profile (https://www.isixsigma.com/members/SemiMike/), and we can get you back into that one if you’d like. Just email editor @ isixsigma dot com and @katiebarry will take care of you.

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    #192257

    Michael Cyger
    Keymaster

    @ jeffjonesspeaks Love it! Great icon for your profile too. :)

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    #192216

    Michael Cyger
    Keymaster

    @rossi I think a lot of companies wrestle with how to implement Lean Six Sigma in information technology, but it’s no different than any other IT group aside from perhaps the regulatory requirements (which you will have in other industry like financial services, etc.).

    Rob Tripp wrote an article about a survey we published in iSixSigma Magazine in the past that I think is revealing: https://www.isixsigma.com/industries/software-it/wrestling-it-six-sigma-integration-survey-results/

    LSS benefits project IT projects in healthcare IT just like any other function within in an organization: increased efficiency, decreased defects, lower costs, etc.

    Are you having trouble seeing how exactly to apply it to IT? Do you need some examples, for instance?

    You can browser through these examples that iSixSigma has published, including some that are IT related:
    https://www.isixsigma.com/categories/Project-Examples/ALL-Project-Examples

    Let us know more specifically what you need assistance with and I’m sure more people will chime in.

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    #192211

    Michael Cyger
    Keymaster

    @mike-carnell They’re openly available already at https://www.isixsigma.com/forum/old-forums/general/. Maybe this one? https://www.isixsigma.com/topic/elevator-speech/

    Try the search. We’re still working on improving the search, so it may be a little hard to find. Give us another week or two and we should have the search straightened out.

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    #192078

    Michael Cyger
    Keymaster

    @ctickel Great suggestion and much appreciated. Also good to speak with you by telephone the other day.

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    #191968

    Michael Cyger
    Keymaster

    @mike-carnell, every modern browser comes with built-in spell check nowadays. If you mistype something in an input box on a web page, it will underline it for likethisyousdlfkj. (I’ll attach a screen capture for you.) You can then mouse-over the word, right click and the browser will suggest proper spellings of the word for you. Perhaps there’s someone younger in your household that can explain this to you? :) Ha!

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    #191957

    Michael Cyger
    Keymaster

    @Darth Ha! Very true, but remember editors have the right to add or remove points at will… If you haven’t noticed @erinducceschi ‘s title on her profile, I’d take a look.

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    #191945

    Michael Cyger
    Keymaster

    @erinducceschi That is disappointing.

    I hope this isn’t going to turn into a situation like that bet at the bar in Seattle where I could have sworn I knew the exact quote from the movie Stripes, and it turned out it was from Animal House. That was devastating for my ego. I’d hate to see that happen to you. ;)

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    #191941

    Michael Cyger
    Keymaster

    @Darth: ooooohhhhh, that is awesome. Forget my son, I’m buying it for me! (cc @erinducceschi — check out the link from Darth above)

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    #191937

    Michael Cyger
    Keymaster

    My 4-year old son loves the Star Wars Dictionary he checked out from the library recently. I don’t think he’s quite at the geeky-ness level as you yet, @MBBinWI. But I’m willing to give him a few more years.

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    #191931

    Michael Cyger
    Keymaster

    Hi Bryan: it’s currently listed under Operations here: https://www.isixsigma.com/operations/human-resources/

    Is that what you meant?

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    #191925

    Michael Cyger
    Keymaster

    @Vishant.Pai Thanks for sharing.

    I’m always a bit cautious about downloading .docx or .xlsx because they can include a virus or script, so I’ve converted your presentation to a .pdf so people can view in Acrobat or Preview.

    Vishant-Pai-Case-Study.pdf (3.1 MB)

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    #191920

    Michael Cyger
    Keymaster

    @katiebarry @MBBinWI using someones username in a post with an @ symbol before it does two things:

    1. It allows you to direct a response to someone specific

    2. It notifies the person via email (if their notification settings allow it) that someone has mentioned them in a post. I’ve included a screenshot of the email I received after Katie mentioned me.

    The @username function works both in activity updates on your profile page (e.g., “Preparing for my final tollgate review with @username in 30 minutes, yikes!”) or on the discussion forum.

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    #191883

    Michael Cyger
    Keymaster

    I agree with Darth, Lisa. It’s hard to make suggestions on a title alone. I’m not sure exactly what “successes and challenges” means to you. If you can provide what you have, I think people would be happy to provide input and additional suggestions.

    Having said that, I can pass along a few articles that might help move you in the right direction.
    * Six Critical Success Factors for a Six Sigma Deployment
    * Understanding Six Sigma Deployment Failures by @mike-carnell
    * Six Sigma Critical Success Factors by @bruce-hayes
    * Eight Lessons for Success in Lean Six Sigma Deployment

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    #191783

    Michael Cyger
    Keymaster

    I sense a disturbance in the force. Somewhere a chair is being thrown at someone.

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    #191776

    Michael Cyger
    Keymaster

    That’s only half a MB on attachments. Stevo can post as much as he wants as text — in fact, I’ll give him double the points for every novel he pens on the discussion forum. :)

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    #191768

    Michael Cyger
    Keymaster

    Hi everyone,

    I wanted take a moment to emphasize a portion of the discussion forum etiquette guidelines:

    Be considerate to others. It should go without saying that you should treat others as you would like to be treated. iSixSigma community moderators are authorized to edit or delete swearing, name calling or other inappropriate language including anything deemed rude, obnoxious or abusive. Moderators also have the ability in extreme or repetitive cases to ban users from posting to the discussion forum entirely.

    Just a reminder, that there are boundaries and “Fake Mike” is watching. Please keep it constructive.

    Thanks,
    Mike

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    #191752

    Michael Cyger
    Keymaster

    Start with identifying who the customers are of the process. I expect they would include, but not be limited to, paying customers of the company, regulatory agencies, internal process owners, etc. Once you know the customers, ask them what is important with respect to documentation. Then translate what they say into measurable CTQs.

    There are a lot of articles on this topic here on iSixSigma that might start to move you in the right direction, such as:
    Defining CTQ Outputs: A Key Step in the Design Process
    Customer CTQs – Defining Defect, Unit and Opportunity

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    #191725

    Michael Cyger
    Keymaster

    Filter? Yes. It’s the “Ignore User” link under a person’s picture. But you have to be signed into to take advantage of the feature. Not that we’d use it on Darth, of course.

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    #191723

    Michael Cyger
    Keymaster

    Thanks, BBme, Robert and Mike. I appreciate the support.

    Mike – Erin and I went out and toasted last night as well. It’s been quite the flurry of activity since buying back the assets on November 7th. Here’s to the new year!

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    #191711

    Michael Cyger
    Keymaster

    Thanks, GovBB. I appreciate your input.

    Having a SlideShare-type of functionality is a great idea. We could ask presenters and trainers to post their slides for more to benefit from.

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    #191709

    Michael Cyger
    Keymaster

    Thanks, Eric. It’s great to be back.

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    #191706

    Michael Cyger
    Keymaster

    Thanks, Stan. It’s good to be back.

    The parent company that owned iSixSigma.com from February 2008 until November 2011 has ceased operations.

    The founder of iSixSigma.com, Michael Cyger, has reacquired the assets as of Monday, November 7, 2011.

    The functionality of many areas of iSixSigma (e.g., signing up for an account, posting a job, purchasing products) is NOT working properly. We apologize for any inconvenience you may be experiencing.

    We are working diligently to make available all content on iSixSigma.com for your Lean Six Sigma and operational excellence needs.

    If you need assistance with creating, signing into or accessing an account on either iSixSigma.com, jobs. iSixSigma.com or store.iSixSigma.com, please click the link below and fill out a technical support request and we will contact you as soon as soon as possible.

    Request customer service or technical support:
    http://www.surveymonkey.com/s/7SWWZPP

    Thank you for your patience as we get the website back up and running.

    Best regards,
    Michael Cyger
    Founder, iSixSigma.com

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    #178127

    Michael Cyger
    Keymaster

    Hi Gary,
    “Nice” is a relative term. We may need to have an accompanying definition of terms and rating system if “Disappointed in Detroit” calls me on it.
    When we were evaluating locations for this iSixSigma Live! Summit ’09, Detroit was on our list. Miami barely edged it out. There’s always 2010 for Detroit!
    Best regards,Mike

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    #178120

    Michael Cyger
    Keymaster

    Disappointed in Detroit,In answer to your questions:With input from the iSixSigma editorial team, I personally hand selected each and every speaker. I personally have spoken with each speaker to find out what they have to present and insights they have to offer attendees. I founded iSixSigma.com, iSixSigma Magazine, the iSixSigma Job Shop and the iSixSigma marketplace. I put my reputation on the line for this event — it is the finest Lean Six Sigma conference ever assembled (and I should know as I’ve worked with my competition for years as a media partner).I’m not aware that Toyota, Honda and BMW have corporate-wide Six Sigma deployments. They may have, and I’m just not aware of them. That is why none of them are invited. Sure, they may have world-class Lean programs, but the focus of our conference is driving breakthrough improvements in operational excellence through Lean Six Sigma and Six Sigma. I am aware of parts of Philips (esp. Healthcare) having Six Sigma but do not know the overall deployment leader so no one was invited from that organization.Dominion is presenting on customer service. In addition, we have original research being presented on going from good to great customer service with primary research examples from Nordstrom and many other world-class customer service organizations. Amazon.com was invited, but due to Six Sigma training schedules they were unable to be a part of this Summit. The deployment leader assures me they are interested in presenting at a future summit of ours.I can guarantee you that every speaker is both a nice person and knowledgable of breakthrough accomplishments using Lean Six Sigma. I understand that you have a different view point, but I have real data from knowing each of these people and I do not know what you are basing your opinion on. I’m more than willing to discuss this point further with you. My contact phone number is below.With respect to WaMu, you make the same assumption that many people ignorant of Six Sigma do — that is to equate a Lean Six Sigma program to complete success or failure of an organization. LSS is not a panacea for business success. There are many factors involved in running a successful company: business strategy, proper management, capital and cash flow management, proper risk evaluation and underwriting for loans, etc. As any reasonable person performing a root cause analysis of WaMu would conclude, proper risk evaluation and underwriting for loans has been identified as a primary root cause of their failure. There is a difference between causation and correlation and I think you’re mixing up the two concepts by making such a statement.You do not have the facts with respect to Microsoft’s Business Excellence program. They are focused on customer satisfaction and are achieving great results, regardless of what the Apple marketing campaigns state. Rome was not built in a day.Textron is rated as one of iSixSigma’s Best Places to Work in our recent study. This was an in-depth research study completed by our editorial team and research manager (a certified Six Sigma BB). We surveyed deployment leaders and asked them why their company was a great place to work. Then we individually and anonymously surveyed tens of employees from each organization and compared their answers to what the deployment leader said. If the company encourages process improvement, culture change, delivering value for shareholders involved, and is fulfilling to employees (see http://live.isixsigma.com/awards/bestplacestowork.html for full details) then they were considered. The top ten companies have been listed. If you’re tired of always facing roadblocks and walking uphill, you’re likely to face a much more favorable environment at one of these top 10 finalist companies.The speakers were all selected for their results. I have data and based my decisions on that data. What data do you have? I’m more than happy to discuss data and share reasons for speaker selection with you by telephone. I welcome the opportunity.I encourage you to call me and we can discuss this further. I’m more than happy to personally host you at the event. We offer a 100% satisfaction guarantee if you’re not satisfied with the program and benefits you receive from it. Plus, if you’re in Detroit, getting some warmth and sunshine in mid-winter might be a welcome break for you.Sincerely,Mike CygerFounder, iSixSigma206-347-0977

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    #119541

    Michael Cyger
    Keymaster

    Phil,
    It was me that emailed you, and yes, I should have put up a placeholder picture of you, Darth and Carnell. What was I thinking?
    If you’re going to be at the WQC this Mon-Wed or the ISSSP LC05 in June, let me know.
    Regards,Mike

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