michel

In my opinion BBs should stay at least 2 years, time for them to get all the benefits of the methodology and in some case get a better and deeper understanding of the major processes of the company
(especially for those who work in a transactionnal area)
Another point is the company strategy and culture:  if BB are, right at the start,…[Read more]

In addition, I would recommend to adopt the Balanced Score Card approach in order to convince management..  
If you can link the issues you want to attack with customer satisfaction:  late deliveries or customer complaints on quality or…  I think it will be easier for you to get management’s approval on  your projects even if yo can not show…[Read more]