Niraj Goyal

Articles

• Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 5 of 5
• Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 4 of 5
• Case Study: Increase Revenue by Decreasing Prices
• Case Study: Improving the Flow of Cargo and Documents in a Shipping Company – Part 2 of 2
• Case Study: Improving the Flow of Cargo and Documents in a Shipping Company - Part 1 of 2
• Case Study: Improving Recruitment Processes – Part 2 of 2
• Case Study: Improving Recruitment Processes – Part 1 of 2
• Case Study: Reducing Turnaround Time of Lab Reports in the ICU
• A Supply Chain Case Study – Socks Manufacturing: Part 2 of 2
• A Supply Chain Case Study – Socks Manufacturing: Part 1 of 2
• Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 3 of 3
• Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 2 of 3
• Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 1 of 3
• Part 3 of a Finished Goods Supply Chain Case Study: Demand-Pull Production
• Part 2 of a Finished Goods Supply Chain Case Study: Moving Products Between Warehouses and Depots
• Part 1 of a Finished Goods Supply Chain Case Study: Moving Products from Depot to Distributor
• Brewing a Better Beer with TQM
• Fixing Payroll Problems: A TQM Case Study in Human Resources
• Medical Transcription Six Sigma Case Study
• Facilitation: A Critical Soft Skill For Success
• Selecting Appropriate Metrics
• Six Sigma Case Study: Converting Paper to Electronic Documents
• Applying Lean Manufacturing to Six Sigma
• Newspaper Aims to Improve Printing: A TQM Case Study
• TQM Case Study: Ensuring On-time Newspaper Delivery
• TQM Case Study: Newspaper Focuses on Customer Service
• From Dojo to Office: Training Lessons from Martial Arts
• Sustaining Improvement by Building a Quality Mindset
• Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study
• Using Six Sigma to Reduce Medical Transcription Errors

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