iSixSigma

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  • #102260

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    Of what I have been reading of late, they are seriously into Lean.

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    #102259

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    Participant

    Peter,
    My understanding is that u require to know how to sample calls and not the size of sample.
    If my understanding is right, please segment first on Customer satisfaction since that is the Big Y that you are addressing. You would then need to take samples of the customers appearing in the segmented population.

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