Sr Analyst, Operational Performance Analytics
Over 10 years of Decision Support & Business Analysis in the Customer Service industry, Pursued and implemented innovative approaches to data collection, analysis, interpretation and presentation through a mastery of techniques and business intelligence tools that range from simple queries to various forms of multidimensional analysis in order to support planning and decision making at all levels of the organization and assist in managing data as a corporate strategic resource.
Systems: Business Intelligence; DSS Tools; CMS AVAYA; Cisco WebView; Cisco Unified Intelligence Suite; exony; IEX – TotalView; TELEOPTI; IMPACT360; SAP Business Objects; MS. SQL Server – Reporting Services; Oracle Siebel; Advanced MS Excel; MS Access; Genesys.
Specialties: COPC CSP/OSP Standards; Six Sigma Black Belt; Project Management
Lean Six Sigma Black Belt