reg

I hope you could also send me some infomation,
Thanks in advance,
Alex
[email protected]

Anon, you’ve opened a real can of worms, here.  Your question raises several important issues:
1.  Are the metrics of customer satisfaction the right ones to be using for actionable results?
2.  What are the benefits/drawbacks to the importance/performance paradigm?
3.  What’s the best source of questions for a survey?
4.  What types of anal…[Read more]

Julie,
There’s an excellent article in the Sept issues of Quality Progress magazine describing how to use the voice of the market to identify value performance gaps and to use those to set project priorities.  Can’t remember the name of the article, but the author was Reidenbach.  There’s another article by the same author in the July issue (…[Read more]

There’s an excellent article in the September issue of ASQ’s Quality Progress magazine.  Follow this link: http://qic.asq.org/perl/search.pl?item=20707
Basically, the article shows how to use the same sort of sophisticated metrics to identify CTQs from a market perspective as are used for the actual conduct of Six Sigma projects.  The article g…[Read more]

Thanks for your help!

Hans,
Great info!  Do you have any suggestions when the data appears skewed (most responses are between 3 to 5)?  Not sure it matters? 
REG

Crystal,
I looked into the QIMacros program.  I did not like the performance of the tool and had limited functionality.
 
Rob

Dan,
We are a transactional based comapany and have alot of data that is collected, but unfortunately not analyzed.

Not sure what normal costs are for the training are?  I am going back to leadership with some quotes as the first pass.  What is common an typical???

Great questions! I struggled with this same question.  I am a Six Sigma Black Belt and MBA from University of Maryland.  I would say it depends on career path you take.  However, I believe the SSBB gives me more credibility than the MBA.  I would suggest doing the ROI of the MBA and SSBB. You will find that the ROI for the SSBB has a higher retu…[Read more]

Gary,
Don’t know how well the following source will suit your purposes, since you seem to have already identified the general area in which to focus.  That said, take a look at the intro to the book and, if you think that the ability to use the voice of the market to drive your Six Sigma projects is a good one, send me a note and I’ll send you…[Read more]

could you please send me a copy

Robert   does it make a difference that one month is missing as far as continuous data?  Both sets of data are 7 month levels of inventory. & months each  but one set has one month missing in the middle.
I have Jan through Aug of this year but may is missing and I have May through Nov of 2001.
Does the interval difference in the one set of data…[Read more]

I’m just a Yellow Belt candidate and I’m trying to absorb al this stuff which is new to me and difficult for me to understand.
I was really hoping someone was going to respond to this thread.
Reg
 

Hi Charlie.
You face a tough challenge. I can make many recommendations but need to know more about a couple of things.
1/ What is the Organisations ‘quality’ background ?
2/ How is SixSigma being deployed strategically ? Who is involved etc
3/ How does the Union view Training and Development for its members and what has their role been so far…[Read more]