Whitehill
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Whitehill replied to the topic LA/OC Black Belt training in the forum General 13 years, 4 months ago
Not trying to be anything else. Helping where I can.
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Whitehill replied to the topic Isix Live. in the forum General 13 years, 4 months ago
Wasn’t Gary Cone there too? He didn’t break bread with you too?
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Whitehill replied to the topic Attribute MSA Study in the forum General 14 years, 11 months ago
Please send me a copy of your spread sheet. I would greatly appreciate it.
Thank you,
Sally -
Whitehill replied to the topic Kaizen or Lean in the forum General 15 years, 3 months ago
Marko,
Here is another take on Lean and Kaizen – but not from a lecturer (Monden) or a business lecturer (Imai.)
This following explanation comes from the head of Toyota Japan.
Lean is not the same as TPS. TPS is based on the pillars of verification and just-in-time.
Kai-Zen refers to making each step correct (each step of the process.)
Sally -
Whitehill replied to the topic Confidence Intervals for NSAT Rating in the forum General 15 years, 7 months ago
No wonder I am struggling with it. Can you recommend anyway to quantify how solid the rating is?
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Whitehill started the topic Confidence Intervals for NSAT Rating in the forum General 15 years, 7 months ago
We have recently changed the way we look at our customer satisfaction rating from a raw score to a NSAT %.
Customers choose from 4 ratings to rate their satsifaction: excellent, good, fair, poor. NSAT is the percent of customers that rated us excellent minus the percent that rated us fair and poor combined plus 100%. ((we ignore “good” rat…[Read more] -
Whitehill replied to the topic QFD Training? in the forum General 16 years, 2 months ago
So, if I understand you correctly, you are saying that I would need to attend a training for say … DFSS where QFD is included in the curriculum rather than attend a training soley on QFD, right?
