• Steve Crate wrote a new post, Management by Brutality is MUDA 10 years, 1 month ago

    I can not help but wonder if there is a Six Sigma tool for managers to use before they decide to administer discipline or impose a behavior intervention to a poorly performing employee. Management style is one of […]

    • I attended my first process analysis conference in a long time this week. It was the Lean Systems Summit in Portland Maine on August 6 and 7, 2015. I was invited by the Sponsor to be a Proctor. I connected with some old friends and made some new ones.

      One speaker, David Verble, a faculty member at the Lean Enterprise Institute presented the ideas from a book by Edgar Schein titled, Humble Inquiry: The Gentle Act of Asking instead of Telling. This speaks to this post and encourages kindness when working with employees rather that the “tough love” approach. I really believe that tough love can cross reasonable boundaries and become abuse. But then again, if a CEO is the sole stockholder and you want to continue working for him or her. Then the only response is to forgive, try to find some positive developmental lesson in the response and move on. 70 times 7.