iSixSigma

Sharmin Saylor

Forum Replies Created

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #239773

    Sharmin Saylor
    Participant

    We use NPS surveys after a service has been delivered.

    We use focus groups when we are developing services.

    We use support tickets for analyzing where our improvement efforts need to be focused.

    The sales team has their own processes, if you can call them that. haha just joking sales staff! ;)

    0
    #239644

    Sharmin Saylor
    Participant

    @mike-carnell @tammyz06 @cseider @Straydog @joelmason35

    Thank you all SO much for your input. I will definitely be using it as I move forward in this project.

    I’ve already set an agenda for the next meeting to have a discussion about this, and my copy of Crucial Conversations is on the way so I can make sure to power read it before the meeting. :)

    The general rules were discussed at the beginning, and I think now is the perfect time to revisit our expectations as a team and with the process owner.

    Wish me luck!

    0
    #209466

    Sharmin Saylor
    Participant

    @Straydog: “The initial charter is a proposal, not a plan.”

    @mike-carnell: “As you learn more and gain more information the whole understanding can change and therefor the charter and even the problem description can change.”

    @cseider: “Have a validated primary metric and secondary metrics that also impact the business.”

    @rhb306: “The Charter is a living document that may require modification as the project progresses.”

    Such great input. Thank you one and all! This will definitely help me as I go forward.

    0
Viewing 3 posts - 1 through 3 (of 3 total)