Senior Director Quality Assurance
Over 20 years of work experience across the Service Industry (Mutual Fund / BPO / ITES). Certified Six Sigma Black Belt. Acquired knowledge and expertise by working in various functions like Training, Operations, Transaction Quality and Corporate Quality with 15 yrs experience in Quality.
Expertise : Practical application of Statistical tools, Excellent Project Management, Eye for Analysis, Client Management, Change Management & Facilitation skills, ISO 9001:2008, ISO 9001:2015, Risk Assessments, Fraud Prevention, eSCM, COPC, Strategic planning for Quality assurance and continual improvement
Six Sigma Black Belt