iSixSigma

Singh

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  • #136446

    Singh
    Member

    Hi Vinay,To some extent you understood the process correctly. However, we do have a second level verification but I want to reduce the errors at the first stage thus saving the second level resources.How were you able to lower the entry time from 30 minutes to less than a minute. Could you please guide me thru or provide any material for the same?email: [email protected]

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    #136429

    Singh
    Member

    Eugene,Your question was not quite clear to my understanding however, I will try to answer to the extent I understood the same:We are into banking transaction/members’requests processing. We have a dedicated wokflow system for all the activities that are performed to process the requests (address change, transfers, correspondence, etc.). My question: how do we reduce the human errors eg. typo, incorrect processing of requests, typo errors, incorrect account location, etc.Please suggest.Thx.

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    #136428

    Singh
    Member

    Iam and Adam,Thanks for your valuable inputs. I would definitely try lean and Poka Yoke for reducing the errors. However, I am a novice to Lean. Could you guide me through this. Adam, if possible, could supply me some material on how you did at the mortgage processor?My email ID: [email protected]

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    #136350

    Singh
    Member

    Hi M,
    Thanks for your inputs. The idea about prompts and flashing screeen would definitely help. I will also try mistake proofing. As of now, we have check lists and other tools to upload the information once a transaction is processed.
    However, The agents after certain tenure are complacent and overlook these check lists and do not enter the logsheet, that is used internally.  Please let me know if you come across that might be helpful to me.
    Thanks.

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Viewing 4 posts - 1 through 4 (of 4 total)