Susan McDermott has more than 15 years’ experience deploying continuous improvement methodologies in manufacturing, engineering and transactional environments in multiple organizations. She applied, led and mentored continuous improvement thinking and tools in product development, research and design, testing, customer service and financial and procurement processes. As a master black belt at UL, Ms. McDermott was instrumental in the development of continuous improvement curricula, including green belt, black belt and lean leader programs. As principal at Next Target, Ms. McDermott focuses on significantly reducing lead times and enhancing the customer experience to drive top and bottom line benefits. She earned a bachelor’s degree in mechanical engineering from the Massachusetts Institute of Technology and holds a professional engineer’s license from the state of South Carolina.