• If it makes things look better, that’s by definition an improvement. Not sure if it’s process improvement, though.
    As for organization… who’s to say that more is better when it comes to organization?

  • Before measurement: bad
    After measurement: better
    Feelings and impressions, etc. are measurements even if they are imprecise, unrepeatable, and irreproducible. Besides, the original question wasn’t whether the process had actually improved. That the work whether you could call it process improvement, assuming “the work” had in fact improved.

  • If you have a process without variation, sigma is 0. Sigma level would be infinite, assuming you have set customer specs.
    Sigma is the standard deviation. Sigma level is the number of standard deviations you can fit between your process mean and the nearest spec limit if you allow for a shift of 1.5 standard deviations toward that spec.

  • That’s what happens when people search past threads for the info they’re seeking – as the forum rules instruct.

  • If quality and/or efficiency has improved to more than justify the cost, it’s process improvement. Otherwise I call it a shelf.
    I’ve got lots of stuff sitting around the house and garage – shelves, tools, tool hangers, cleaning supplies – that I bought to improve my processes. Most of them are just taking up space. The single biggest true…[Read more]

  • sweettalker replied to the topic Quality Slogan in the forum General 18 years, 2 months ago

    A couple of my personal favorites: “Quality is for the weak,” and “If you can’t deal with failure, you’re not our target market.”

  • I’ll be blunt.
    The job of management is to manage. Any idiot can look at the bottom line and make profound interpretations like, “We need to increase revenue or cuts costs.” A trained monkey could cut costs by reducing headcount.
    Management is more than just making decisions, telling people what to do, and playing golf with clients. It involves…[Read more]

  • How is this forum democratic? Do we vote and go with majority rule?
    I’d say it’s more like anarchy between isixsigma’s spec limits, where it changes to a (benevolant?) dictatorship.
    Those of us who are looking for advice must sort through the good and bad and take away what we think is of value. The forum is more Darwinistic than you would get…[Read more]

  • Personally, I wonder if the CIO position should actually go away in most organizations. It makes about as much sense as having a Chief Mechanical Officer, a Chief Electrical Officer, a Chief Atmosphere Officer and a Chief Office Supply Officer in every business. Technology is so broad, and so ingrained in every business process, that we simply ca…[Read more]

  • Concerned, it’s possible that SS practitioners may have at least partial responsibility for what you’re describing, but I personally think it falls mainly on senior management.
    It comes down to this: if you’re in charge, and something is important, you better take enough time to learn about it. When I hear management people talking about how they…[Read more]

  • Pessimist,
    Is everyone missing your question? If I understand it, you’re not trying to learn what personality type makes a good BB, you’re looking for insight that will help you understand the people outside your Six Sigma group, allowing you to anticipate their concerns/objections and more effectively obtain buy-in and achieve cultural chan…[Read more]

  • sweettalker replied to the topic Too Polished BBs in the forum General 18 years, 8 months ago

    Can someone explain why companies and HR professionals are at such odds with each other over action vs responsibility?
    Check out employers on Monster, or read books by different “experts.” Some want you to use action words, like Darth is asking for. Others, including GE, for one, want you to say “What you’re responsible for.”
    A good manager and…[Read more]

  • sweettalker replied to the topic Six Sigma Jokes in the forum General 18 years, 8 months ago

    We need some good jokes in the SS BOK, to be used as tools for breaking down cultural barriers. That’s my professional opinion.

  • Some of these may be specific to a particular system, others not.

    Instructions not clear – too much info/distraction, including all the pictures representing payment methods, that make it difficult for the customer to find the specific bit of info they need at the moment
    They can make customers feel stupid when they’re…[Read more]

  • Perhaps we don’t have the same idea of deep pockets and handsome payment.
    I’m thinking along the lines of crunching some numbers, drawing a flow chart or two, discussing my findings over lunch, and walking out with a check so big I can buy GE or Microsoft and pay cash. I don’t think I’ll find anyone around the produce section of my supermarket…[Read more]

  • I want customers with deep pockets who are willing to pay handsomely for whatever goods or services I want to produce, but who can’t figure out how to do it themselves for a lower cost. Anyone know where I can find these customers?

  • Hi Mia,
    Six Sigma is largely about bottom line improvement, but it’s not just about that. It also has value for top line growth, safety, and cost avoidance. These are real benefits to a company. The reason companies generally won’t count these benefits as hard SS savings is that it’s much harder to prove the benefit is due to Six Sigma. SS he…[Read more]

  • Here’s another way to think about the difference.
    If your customer uses your part to make something that requires 10 of your parts, and you’re running at 99% quality, your customer will experience a 10% defect rate just because of your defects. At some point, they’re going to find a better supplier. If you’re running at 6 sigma, you’ll only c…[Read more]

  • Arron mentioned: Best people > strategic business issues with top management support > proven methodology to solve issues.
    I wonder what the pareto of coefficients would look like for the factors key to SS success. Although… it gets a little fuzzy, because some input factors may actually be dependent variables. Aren’t the people, training, and…[Read more]

  • sweettalker replied to the topic GE 6 sigma a joke? in the forum General 18 years, 9 months ago

    It’s almost like, “Democracy is the absolute worst form of government – except for all the others.” I’m sure GE, HD, and BOA must be the absolutely worst companies in the world – except for the rest.

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