[Tamela Serensits]

@sharmin I highly recommend getting a copy of Crucial Conversations. It really helped me find the right way to approach difficult situations at work (and at home!) without alienating the people I was trying to influence. Super super practical advice!

Book on Amazon:

Here’s a summary but it doesn’t have the conversation “script” like the book does:
http://www.wikisummaries.org/wiki/Crucial_Conversations:_Tools_for_Talking_When_Stakes_are_High

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[Tamela Serensits]

Thanks for the recommendations! Since I am a Windows user, I’m going to try Soda PDF first. I’ll let you know how it goes!

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