Thanks for your kind words, Carla, and good to hear from you!
This project was a collaborative effort between Infrastructure, Branch Ops and Route Management IT. Small project, but big impact on system performance!
Thank you for your comments and I am glad that you found the article useful.
Shawn: DNS Round Robin did not work in this case because the server that was “down” continued to remain in the connection pool and […]
Thanks interfaceplanet! Yes, this approach allowed the software developers to work in different functional areas of the application, and also increase their technical skills by resolving work items in various […]
Thank you, Dr. Karkhanis. I am glad that you found the article useful.
Thank you for your comments.
Dhiman, reduction in variation was approx. 25% and resolution time was reduced by approx. two weeks, depending on the number of work items combined.
Sunit, I agree. The main aim […]
This article describes the successful implementation of a Six Sigma Green Belt project in information technology (IT) in which a software development team applied Six Sigma to reduce the resolution time of […]