I take it that you do not agree with my previous comments on characterizing defects as our customers would prefer the defects to be characterized (not as we would prefer them to be characterized). Is that why you are asking how we prioritize, track, and compare our quality efforts across the company?
I’d be happy to share that information…[Read more]
I think you nailed it right on the head with your comment. Thank you for bringing it up. I’ll rephrase it for everyone in this forum: the customer doesn’t care about your internal measures or what you consider an opportunity. All s/he knows is whether the part (in Ken’s case the printed circuit board) functions properly or not.