Tony Panarese


  • @tpanarese – Then the only other suggestion would be to lean out what needs to be processed. Is everything actually necessary? Are there redundancies that can be eliminated? Are there data entry items being typed in that can be simplified with a single stroke entry? Are there defaults that can be pre-populated that would only need to be…[Read more]

  • @tpanarese – Fundamentally, you’ve got to reduce the time to answer such that you are responding to more than you are receiving, or you need to add more capacity so that you can respond to more than you receive. The delta will give you the time to clear the backlog.
    Now, how to do this has various options. You basically have a queueing…[Read more]