Uwe H. Kaufmann
Dr Kaufmann has a Masters Degree in mechanical engineering. He wrote his Doctoral thesis on “Statistical Methods for Quality Assurance”. He passed the Six Sigma Master Black Belt exam for process improvement at General Electric Capital. Through the American Society of Quality, Mr. Kaufmann has the certification of Quality Manager. Mr. Kaufmann has more than ten years of experience in implementing process and organisational improvements in a range of industries. He is a leading practitioner in the application of process management principles in service businesses: logistics, computer distribution, software development, advertising and financial services. He has also led projects in government agencies. From 1991 to 1996, Mr. Kaufmann worked as a management consultant for the TUV Rheinland Group coaching companies to improve their Quality Management Systems. He led the support for service companies. It involved designing service quality training which he and his team delivered internationally. As a Quality Leader for General Electric Capital, Mr. Kaufmann was responsible for helping achieve annual bottom-line results. As a member of the business leadership team, Mr. Kaufmann guided the development of a more customer and process oriented culture whilst improving and redesigning processes and enabling workforce to deliver results. From 2000 to 2003 Mr. Kaufmann has been leading the German and later on the Asian Operations of Aon Management Consulting, focusing on Lean Six Sigma and Change Management. He coached teams on a wide range of improvement projects for clients like Alstom, Aon, Armstrong, Bao Steel, Bosch, Bosch Siemens Home Appliances, Flextronics, Johnson & Johnson, JP Morgan, Schneider Electric, Siemens, TCL, TRW as well as Government entities like Ministry of Manpower, Ministry of Finance and International Enterprise Singapore in Singapore. Mr Kaufmann is founder and Managing Director of Centre for Organisational Effectiveness (COE), where he provides integrated customer, operations and people solutions to help organisations towards achieving high performance. He takes a pragmatic and holistic approach by combining process and organisational improvement. He is a frequent speaker and author on process and organisational change. He is a German national who speaks English and Russian.