Yesterday I attended my first introductory seminar on what Six Sigma is about and I realized that the whole concept is the integration of knowledge that has been developed through the past 25-45 or maybe many more years. This integration is very useful for the improvement of processes, quality, etc. in organizations but does not provide magical results. It is hard work (interesting, however) and requires upper management support, which is essential in order to see the results. The structure does work and you will see the benefits, but only eventually! It is professional work! Vilma L. Maldonado, Right Hand – HRServices, San Juan, Puerto Rico
