TUESDAY, JULY 25, 2017
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DMAIC

A Six Sigma Case Study – Tutorial for IT Call Center – Part 1 of 6

A combination “case study and tutorial,” which illustrates Six Sigma’s use in IT support, tracks a DMAIC project from inception through its five phases.

Achieving and Sustaining Improvement in Cardiac Medication

A Six Sigma cardiac medication project was successful in coordinating high-quality care, incorporating advanced technologies, and adopting best practice standards.

Aligning Call Center Agent Goals with Customer Desires

Within online banking call centers, there may be no bigger improvement opportunity than the agent call handling process.

Applying Six Sigma to Improve Diagnostic Imaging

Six Sigma can help the traditional workflow of diagnostic imaging keep pace with the science delivering better equipment and information systems.

Attention Six Sigma, You’’re Wanted in Surgery

With the demand for surgical services growing, especially with ambulatory and cosmetic procedures, hospitals continue learning that Six Sigma is a useful tool.

Bank Deposits: A Black Belt Case Study

A Black Belt used Six Sigma to improve a transactional bank deposit process, resulting in yearly savings of $4 million.

Building a Business Case for Software Defect Reduction

For a software company to make a case for process improvement, reliable measurement data is needed. Unfortunately that data normally comes from an improvement project.

Case Study: DFSS Used to Improve Account Setup Process

The bank in the following case study had been encountering problems with new customer accounts. The bank’s senior management decided to execute a Design for Six Sigma project to improve the information-gathering process for account setup. The project team followed the Define, Measure, Analyze, Design, Verify (DMADV) roadmap.

Case Study: Use Six Sigma to Reduce Temporary Labor Expenses

In any plant, when production increases above planned-for levels – whether due to sudden increased demand or unexpected constraints in the system – temporary workers may be brought in as a quick fix. Use Six Sigma to keep temporary labor costs from getting out of hand.

Case Study: Why a Team Cannot Afford to Overlook the C in DMAIC

The initial results of a new quality improvement effort at a Midwest lockbox operation were disappointing. When the Six Sigma team got to the Control phase it found the problem.

Common Success Factors, Uncommon Success in Europe

Whether implementing Six Sigma in Munich or Manhattan, Paris or Prague, there are certain common factors that are critical for success.

Controlling Change in IT Departments Using DMAIC

During a Six Sigma project at an information technology (IT) department, there are many good reasons why a process or a system needs to change. There also are a few bad reasons – bad, but unavoidable. It’s up to the…

Coronary Artery Bypass Grafts: Six Sigma Breakthrough

Multi-million dollar savings are generated by 'beating heart' or 'off-pump' coronary artery bypass outcomes.

DMAIC Case Study: Accuracy of System-generated Service Routes

In this case study, a leading environmental services company used DMAIC to improve the accuracy of system-generated transportation routes for efficiently reaching its geographically dispersed customers.

DMAIC Case Study: Improving System Availability

A leading environmental services company used DMAIC to improve the availability of an internal software system. The goal was to reduce system downtime and reduce defect resolution time, thereby increasing return on investment and user satisfaction.

DMAIC Helps Agency Craft Green Electronics Plan

In an effort to reduce its environmental footprint, P&R IM implemented an electronics stewardship plan with Lean Six Sigma's DMAIC methodology.

DMAIC Model Helps to Establish a Preventive Maintenance Program

A provider of medical equipment, such as EKG machines, used Six Sigma to better detect potential errors in the equipment and prevent them from occurring.

Green Belt Project: Reduce Resolution Time and Rework in Software Development

This article describes a successful Green Belt project in information technology in which a software development team applied Six Sigma to reduce the resolution time of software defects and minimize rework, thereby increasing customer satisfaction.

Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study

A company in India implemented Lean Six Sigma to achieve dramatic improvements in its help desk operations.

How Do Organizations Sustain Improvements? Control!

Lean Six Sigma can have a major positive impact on organizations. Without appropriate control measures, however, improvements are unlikely to be maintained.

Improving a Health System’s Cash Flow Management

As hospitals consolidate resources regionally, a big challenge takes shape: handling the information necessary to manage cash flow efficiently.

Improving ED Wait Times at North Shore University Hospital

North Shore University Hospital initiated a Six Sigma project aimed at improving the patient experience by reducing wait times in its Emergency Department.

Improving Outbound Calling Conversion Rates

To improve the success of marketing phone calls to registered but unfunded customers, Internet betting exchange Betfair launched a Six Sigma project.

Improving the Productivity of a Service Team

In the growing service economy where human resources are the biggest driver of costs in an organization, companies want to get the maximum return from their employees. This case study follows a DMAIC project to maximize the productivity of a BPM application support team.

Increasing Cath Lab Capacity Through Six Sigma

One focal area increasingly targeted for performance improvement in healthcare organizations has been the cardiac cath lab.

Leveraging Six Sigma to Improve Hospital Bed Availability

This article documents a Six Sigma project to reduce the time between when a discharge order is written for a patient and when that hospital bed becomes available again.

Measure the Immeasurable: The World of Smell and Taste

The lack of easy to get and reliable data is especially true when the CTQs of the project are "soft attributes" such as taste, smell or texture.

Medical Transcription Six Sigma Case Study

This case study is an example of a Six Sigma breakthrough improvement in a Medical Transcription company in India.

Outpatient Imaging Reports TAT Cut from 64 to 9 Hours

With the help of Six Sigma, an outpatient imaging center identifies the root cause of slow report turnaround times and improves performance to a better-than-industry standard.

Process Redesign to Reduce Cycle Time: A Case Study

A power distribution company in India, serving domestic, commercial, industrial and agricultural users, was not meeting the country’s performance standard regulations for metering and billing. A Six Sigma project was initiated to reduce cycle time.

Read-Rite Low FPY Manufacturing Case Study

This real-world Six Sigma manufacturing case study highlights how a low first pass yield (FPY) was defined, measured, analyzed, improved and controlled.

Reducing Admitting Delays by Improving Bed Management

Causes of admitting delays are addressed to meet a hospital's goal to be where employees want to work, patients want to receive care and physicians want to practice.

Reducing Avoidable Cancellations on the Day of Surgery

To accommodate growth in surgical service without adding resources, a Six Sigma team at Deaconess Hospital takes aim at reducing the number of same day surgical cancellations.

Reducing Costs by Controlling Raw Material Consumption

Product manufacturers are pushed to produce quality products without exceeding budget. A textile processing mill followed the DMAIC approach for more effective resource management and thus to reduce expenditures.

Reducing Delayed Starts in Specials Lab with Six Sigma

A hospital's Specials Department project improved start times, increased throughput, implemented control mechanisms for continuous improvement and more.

Reducing Delays in the Cardiac Cath Lab with Six Sigma: An iSixSigma Case Study

New York-Presbyterian Hospital embarked on an initiative to improve throughput in its three cardiac cath labs.

Reducing Door-to-inflation Time for the AMI Patient

At Deaconess Health System a Six Sigma team undertakes a door-to-inflation project to improve the throughput process for patients with acute myocardial infarction.

Reducing Waste on Chicken Nugget Line – Part 1 of 2

Kahiki Foods had extreme amounts of daily waste on their chicken nugget lines. The daily amount of waste on the line averaged 4,976 pounds – more than Kahiki’s two other major product lines combined.

Reducing Waste on Chicken Nugget Line – Part 2 of 2

This is Part Two of a two-part article about Kahiki Foods' extreme amounts of daily waste on their chicken nugget lines. Part Two follows the completion of the project – the Analyze, Improve and Control phases.

Reducing WIP at a Frozen Food Manufacturer – Part 1 of 2

Part 1 of how a DMAIC project reduced costly work in process at Kahiki Foods, a manufacturer of Asian frozen foods.

Reducing WIP at a Frozen Food Manufacturer – Part 2 of 2

Part 2 of how a DMAIC project reduced costly work in process at Kahiki Foods, a manufacturer of Asian frozen foods.

Rush to Enact Solutions Sabotages a DMAIC Project

A small and relatively young technology company attempting to implement the Sarbanes-Oxley Act finds that rushing to solutions before finishing its DMAIC project can cost time and money.

Salvaging a Call Center’s Big Software Investment

The call center handled technical problems and policy issues for a financial institution's branches, but complaints and cost overruns indicated problems.

Seeing Opportunity Through 3-DMAIC Glasses

The pre-DMAIC timeframe is a critical part of process improvement. Incorporating Discover and Decide phases into DMAIC projects can help Belts move forward with the right initiatives.

Six Sigma Catapults Hospitals to Next Level of Quality

Many hospitals are embarking on a cultural change using Six Sigma concepts and principles to catapult themselves into a higher dimension of quality.

Six Sigma Improves Workflow in N-Medicine Department

The well-regarded nuclear medicine department located in the Ospedale Santa Croce e Carle profits from a Six Sigma continuous improvement project.

Six Sigma Software Development Case Study

This article illustrates the Six Sigma DMAIC process using an organization that develops software packages as an example.

Six Sigma Software Development Case Study – Part 2

The Six Sigma DMAIC approach to process improvement provides a powerful mechanism for improving the software process.

Six Sigma Trims Turnover Time for Orthopedic Surgeries

A Six Sigma project was assembled when surgeons at a Houston hospital expressed dissatisfaction with the length of time required to prepare the OR between cases.

Software Vendor Partnership Cost Reduction with Six Sigma

A multibillion-dollar software manufacturer used Six Sigma; a five-day project saved more than $12 million. 

Starting the First Surgical Case on Time to Cut Delays

In this Six Sigma case study, a medical center tackles delays in its surgical schedule by focusing on the first case of the day.

Strategies for Improving Patient Safety in the Hospital

The healthcare industry is behind other high-risk industries in ensuring basic safety and valuable lessons can be learned from those who are achieving industry excellence.

Streamlining Diagnostic Testing at Northwestern Memorial

Results were dramatic when Northwestern Memorial Hospital applied Six Sigma to long wait times in its diagnostic testing center.

Surmounting Staff Scheduling at Valley Baptist Health System

Six Sigma at Valley Baptist Health System has begun to foster a culture that embraces the voice of the customer, breaks down barriers to change and raises performance expectations.

Using Six Sigma to Improve Clinical Quality and Outcomes

These are four examples where Six Sigma can impact in clinical areas such as infection control and medication delivery.

Using Six Sigma to Reduce Pressure Ulcers at a Hospital

A medical center used Six Sigma to reduce nosocomial pressure ulcers by 60 percent, improving the patient care and resulting in an annual cost avoidance of $300,000.

What Is DMAIC?

Define, Measure, Analyze, Improve, Control. Incremental process improvement using Six Sigma methodology. See DMAIC Methodology Pronounced (Duh-May-Ick). DMAIC refers to a data-driven quality strategy for improving processes, and is an integral part of the company’s Six Sigma Quality Initiative. DMAIC…



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