I can’t help but wonder if banking and finance has an administrative concept equal or similar to lean process strategic planning. As accounting goes I suspect that efficiency, correct mathematical computation and balanced accounts all are considered important and of value to the banking customer. But what is the value added to high or irresponsible…
After reading my last post, 5S Your Email Inbox, a couple of colleagues asked whether they could apply 5S to sending emails as well. Here are the guidelines that I use – I’m sure others have their methods, too, so feel free to share your own best practices! SORT 1. Ask yourself, does the recipient really…
I love to open my business email inbox in the morning, don’t you? Especially if you’ve been practicing good work-life balance and haven’t peeked at it since the end of business the day before. When I go on vacation, it’s a special treat. Here’s a 5S strategy that I have used to keep up with…
I have heard people say that once you have experienced the power of Lean Six Sigma that you will never be the same. I can vouch for that. Process thinking and waste elimination will begin to infiltrate every part of your life – including how you do laundry.
By popular demand, words to an old favorite tune that you can use while watching the Major League Baseball All-Star Game, at the Seventh-Inning Stretch: Take me out to the Gemba Take me out to the flow! Find me a Value Stream I can track I don’t want wasteto evercome back! For it’s root, root,…
For defining the ’VOC’ (Voice of the Customer), I typically use a QFD (Quality Factor Diagram) — Of recent, I have found that QFD’s can be hard to understand for some, while even more painful for belts to explain to others. If you find this to be the case, there are 3 tools used sequentially…
There’s a great quote from Shakespeare’s “Twelfth Night” that I was thinking of today, in relation to how we teach lean. Thecharacter Malvoliosays, “Be not afraid of greatness. Someare born great, someachieve greatness, and some have greatness thrust upon ’em.” So, with apologies to Will… “Some are born lean, some achieve lean, and some have…
I was privileged to speak at a conference in San Francisco last weekend, sponsored by the American Society for Clinical Pathology. The topics focused on leadership in the clinical (medical) laboratory. After giving a presentation on 6S, I served asa panel member for questions submitted from the audience. One of the questions asked, “What can…
In healthcare, we are definitely trying to speed things up for our patients. Billboards around our area (and maybe, around the country) promise 30 minute door-to-doc time in their Emergency Departments (EDs). One promises no waiting to be seen by a healthcare professional! Mini-offices are springing up in chain pharmacies, promising no waiting for minor…
LSS Academy’s Ron Pereira goes live with his first vlog (video blog). In this video Ron walks us through a “one piece flow” versus “mass production” simulation to showdifferences between the two approaches. Today with his first vlog, Ron also relaunched Lean Six Sigma Academy with the added functionality of a web 2.0 site. Take a minute…
5S is one of the foundation concepts of lean. The Japanese originals were: Seiri, Seiton, Seiso, Seiketsu, Shetsuke. (Additional S’s such asSafety or Security are sometimes added.) I did a quick survey on-line to see what variations are out there. Sort – Straighten – Scrub – Standardize – Sustain Separate – Sort – Shine –…
A common way to learn principles or tools is to associate a word as an acronym. The seven/eight wastes of Lean is a great example of acronymic variation. I’ve come across five different words invented to illustrate the wastes of Lean: The iSixSigma dictionary uses the word DOTWIMP to list the seven wastes of Lean…
Now we have the tools. Supervisors are watching the process, identifying muda, re-work and redundant processes. Front line staff are meeting production goals within acceptable standards. Our work-in-progress is flowing with less wait time, a focus on pull of resources and just-in-time customer service. We are sustaining production within dictated standards. What is next? A…
Recently I had a call from a well known training company in Englandwho were planning a Six Sigma Lean Government workshop in February of 2007. He did not ask about successes, or best practices, he wanted to know the major difficulties with our Lean initiative in Maine. Thinking about it, I reached the conclusion that…
October 2, 2006 – Eweek published an interesting article by Peter Coffee titled “What it means to be Lean”. He correlates computer programming with lean thinking and describes a new book related to lean software. “I just received a new book with a copyright date of 2007, “Implementing Lean Software Development: From Concept to Cash,” by…
Our health system began its Six Sigma journey about three years ago. We started up in Wave I with three Black Belts at the two largest hospitals (myself among them) who had no real idea of what would come. After a successful round of projects in Phase I, we expanded to hire an additional 12…
Lean management – often called “Lean Management,” “The Toyota Way” or simply “Lean” – is a systematic method for waste minimization and process improvement in any type of service or manufacturing
Steve Crate
Sue Kozlowski
Gianna Clark
Laura (Gibbons) Edell
Michael Marx
Kerri Simon