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Efficiency and effectiveness are vital elements of any successful organization, but in the realm of Lean Six Sigma, there is another crucial concept that holds the key to achieving optimal results: efficacy. Efficacy goes beyond simply measuring efficiency or effectiveness; it encompasses the ability of a process or methodology to consistently deliver the desired outcomes […]

If you understand multiple linear regression, you already know a lot about the General Linear Model (GLM). Let’s learn some more about how and when to use the GLM. 

How much can you learn about your process sitting in your office? According to Genchi Gembutsu, you can’t learn much. In Japanese, genchi means “actual place,” and gembutsu means “actual thing.” In the Toyota Production System (TPS), this concept is interpreted as “to go and see.” Let’s explore this a little further. 

In today’s fast-paced and competitive business landscape, organizations strive to enhance their operations, deliver superior quality, and meet customer expectations. To achieve these objectives, many organizations turn to DMAIC (Define, Measure, Analyze, Improve, Control), a structured problem-solving methodology widely employed in Six Sigma. DMAIC provides organizations with a systematic approach to identifying process inefficiencies, reducing […]

During the design or prototype stage of product development, there is a system of checks in place that can help make sure the product is successful in moving into the next stages. The products that are released into the mass market have gone through many stages of development so that they can be trusted by […]

DMEDI stands for: Define, Measure, Explore, Develop, and Implement. This differs from the basic Six Sigma methodology of DMAIC which stands for: Define, Measure, Analyze, Improve, and Control. Both methodologies are designed to improve your processes and products. Whereas, DMAIC is designed for incremental improvements of existing processes, DMEDI focuses on more robust improvements for […]

When there is a need for changes that will improve end products or components, it is necessary to have proper documentation so that there is a paper trail and to ensure the correct modifications occur. An engineer change order is an important part of making sure that necessary changes to products are handled in a […]

Conformance is a term that refers to the degree to which a product, service, or system meets its specified requirements. It is the total of all expenses incurred by a company to meet a target quality level for a product or service.

Is quality free, as claimed by quality expert and author Philip Crosby? Or, is there a cost of quality (COQ) that your organization needs to understand and manage? 

If you stretch a rubber band and let it go, it will snap back to its original position. The same is true of your any process improvements you make. The control plan is intended to help you maintain the gains you have achieved. 

An in-depth look at the Lean Six Sigma customer — who they are, why they’re important, and how to win lifelong loyalty.

The general concept of developing relationships with customers is certainly not strange to the business world. However, leveraging tailored digital solutions to take this concept to the next level in practice is relatively new. Modern CRM leverages digital infrastructure and tools to improve how businesses interact with people. Overview: What is customer relationship management? CRM […]

If you look at the dashboard of your car, you will see a display of the current real-time status of important metrics. You can do the same thing with your business metrics.

Listening to and engaging with your customer gives a powerful and unique insight into what your products and services should deliver to be successful. By developing a number of Critical to Customer requirements, you can build a strong foundation for customer satisfaction and commercial success.

Having a continuous approach in your organization can be both positive and negative, depending on what it is in regard to. When it comes to improvement, being continuous is ideal. Striving for continuous improvement in your organization furthers the success of your company. Striving for continuity in other aspects, however, can be detrimental. Overview: What […]

Competition for products and services is cutthroat, and survival should not be taken for granted. Implementing continuous improvement into your organisation and embedding it into your business culture keeps you one step ahead of the pack, locking in both customer and employee loyalty.

Cost of poor quality, also known as COPQ, are the direct and indirect costs associated with the defects generated by a process. COPQ impacts the financial bottom line in both the short and long term, so it’s important to address quality errors in a timely manner.

Understanding continuous data will give you an advantage that is critical to successful process analysis. This article will explain the crucial role of continuous data in process improvement.

Some companies struggle to operate within budget because they do not understand the difference between what is possible in theory and what’s possible given the constraints of their business. Knowing the how, when, and why about setting cost related targets helps gain that understanding and is crucial to knowing what systems are realistically capable of.

When doing hypothesis testing, there is a risk of making two types of errors. One of them is the consumer’s risk, which is when the null hypothesis is rejected when it shouldn’t have been. 

When you make improvements to your processes, that is not enough. It is important to put measures in place that ensure that the work that has been done can be sustained.In the DMAIC process, your problem is defined, measurements are taken, analysis occurs, and improvements are made. After all of this, comes the final control […]

Defects are products or services that fail to meet customer requirements. By understanding defects created, we can work to reduce or eliminate them and ensure customer satisfaction.

Would you expect the average of a sample to be the same as the average of the population from which it came? No. Why not? Because of randomness and sampling error. How should we handle that? Let’s find out.

What is performance in the workplace judged upon? What makes an exceptional worker? Being able to boil down the most important features is key to pinpointing the expectations of a worker’s performance. These key features are the critical elements. Overview: What is a critical element? A critical element can be defined as an aspect of […]

The famed statistician, Dr. W. Edwards Deming, frequently talked about data and said, “Without data, you’re just another person with an opinion.” Let’s learn some more about data. Data refers to any information, facts, or statistics that can be collected, stored, and analyzed. It can be in the form of numbers, text, images, audio, or […]

Unfortunately, sometimes your process produces unacceptable output. These are usually referred to as defects or defectives. Let’s examine what a defective item is and contrast it with a defect. The Merriam-Webster dictionary defines a defective as: having a defect or flaw or imperfect in form, structure, or function. Simply put, a defect is a flaw […]

Often organizations do a root cause analysis after a problem has occurred. Is there something you can do as a preventive action prior to something happening. Let’s learn more about CAPA. Corrective and Preventive Action (CAPA) is a systematic approach used in various industries, including manufacturing, healthcare, and quality management, to identify and address the […]

Good communication is one of the most important qualities to have if you want to succeed in business. For various reasons, this quality is often overlooked. None of us exist in a bubble. All of us find it necessary to communicate with others in our business lives at some point or another. Communicating well is […]

No two snowflakes are alike, goes the old saying. Variation is everywhere. But, is some variation predictable and due to the variation in your process, while some is not? Common cause variation is a part of every process. Let’s learn more about it. 

There are some set characteristics that make something what it is. We look for common characteristics that make a door a door. We look for certain characteristics in order to be able to call a type of vehicle a car. There are set characteristics for most common things that, when looked at together as a […]

C-level has a vastly different definition than sea level. One refers to the levels of senior management in an organization and the other is a measure of elevation. Let’s explore this in a little more detail. When walking through the halls of your organization’s offices, have you heard someone say, “Hey Chief”? Does that mean […]

See Cost of Non-Conformance.

Lean Six Sigma is a process improvement methodology that uses data to identify and solve problems in business processes. One of the main tools used in Lean Six Sigma is the process flow diagram, which is used to map out the steps in a process and identify where waste occurs. The diagram can be used […]

Finding the center point of your data set can be deceptively simple. There are a few different methods that you should be aware of when determining the central tendency, which come into play depending on the nature of your data. Determining the center point of your data set can be helpful in a variety of […]

Organizations love to talk in terms of averages. They talk about average sales, average units produced, or the average time to complete an invoice. But, is that adequate? Let’s explore other measures of central tendency and answer that question.

If you look at the dashboard of your car, you will see information related to the car’s performance and the progress of your journey. When you look at your business dashboard, you can see examples of similar information.  

Is there a relationship between wearing your seatbelt and whether or not you survive an auto accident? Is there a relationship between studying and whether you pass an exam? These are the types of questions a Chi-Square Test can answer.

“Business value added” refers to the actions the customer may not directly be requiring, but that are necessary for you to stay in business over time. There are safety, preventative, and legal requirements that necessitate these tasks.

Early on in our educational development, most of us received a simple worksheet that explained cause and effect. The importance of what causes are and the effects that come from them did not end in childhood but is important as an adult too, especially in the business world. Knowing what the causes are for the […]

Businesses need structure in order to operate properly. This need for structure extends into nearly all aspects of an organization, including who holds the decision rights. In your organization, it is necessary for the procedures behind how processes and projects are implemented to be clear and definitive. Choosing the appropriate owner of the decision rights […]

Does your organization have a centralized department or function that monitors and tracks the performance of your operations relative to your customers? If you do, let’s see what it might be doing. The term “Customer Operations Performance Center” is not a widely recognized or standardized term, so its exact meaning may vary depending on the […]

This is what I want! This is what I need! This is how I want it to perform! You need to embark upon a process to take your customers’ qualitative wants and needs and translate them into specific customer requirements. 

Finding bugs during the testing phase of software is paramount to making sure customers receive a product that works as it is intended to.Having bugs in software is not uncommon. It is, however, extremely important to do rigorous testing to find them ahead of the release of the software or product to the public. Overview: […]

Similar to the way a Black Belt denotes a certain competency in martial arts, the Certified Six Sigma Black Belt indicates someone who has demonstrated competence in techniques and principles of Six Sigma.

Data collection doesn’t always have to be a complex process. A simple check sheet can allow you to capture relevant data in a graphical format for initial interpretation of your process or for in-depth analysis later.

Every business is unique and has its own requirements for meeting its definition of success. Being able to list the requirements of your specific organization provides a clear picture of the needs for your company’s success and can aid in the planning stages of the projects required to meet goals. There are needs and then […]

With any business, it is important to be able to separate yourself from the competition to gain an advantage. This can be anything from running your operations with greater efficiency to being able to differentiate the attributes of your product from those of your rivals. Having a competitive advantage and being able to maintain it […]

Concept engineering is how you measure twice and cut once. It’s how you learn from mistakes before you make them. This practice is a way to consider problems and possibilities that may emerge from initial design to final production.

The capability maturity model (CMM) was conceived during the 1980s as a way to improve the way US government departments interfaced with technical contractors. The rapid onset and development of computer technology forced many agencies, including the Department of Defense, to develop a new model to adapt to the more demanding and fast-paced nature of […]

Probability is defined as how likely a particular event or outcome is. When there is an impactful workplace event, you will likely want to examine the probability of it occurring again, whether that event is positive or negative. In order to reasonably determine future probability, one must look at the circumstances surrounding the event. Almost […]