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A Master Black Belt (MBB) has been trained as a Six Sigma Black Belt and demonstrated proficiency in statistical tools and expertise in leading and teaching others. Within the healthcare organization, the MBB trains Black Belts and Green Belts, helping to select, scope and mentor projects. MBBs also guide the organization in addressing quality from […]

A recent report from the Centers for Disease Control and Prevention indicates that over the past decade trips to emergency departments (ED) rose 20 percent, while the number of available emergency centers fell by 15 percent. Another study from the American Hospital Association indicated that 62 percent of hospitals feel they are at or over […]

Part 1 in a series exploring Six Sigma Deployment for Software and IT Organizations Because the application of the Six Sigma methodology is relatively new to Software and IT, many of the readers of this web site may be unclear as to the methods of deploying Six Sigma into an organization successfully. From participation in […]

The fourth installment in a series of articles about the on-going research of advanced strategies and trends in deploying and team-training Six Sigma. Six Sigma Trends: Next Generation of Projects Six Sigma Trends: Upgrade for Supply Chains and Solution Providers Six Sigma Trends: Management of Six Sigma Deployments I am pleased to present another article […]

Six Sigma brings sharp focus to customer and business requirements and the defects connected with the failure to satisfy them. While the relevance of that view is clear enough to software professionals, their introduction to Six Sigma is often gets stopped short in questions about how the notions of yield, sigma level, or defects per […]

The idea of bio-marking, a technique used to follow individual molecules around in the laboratory, can also be applied to survey design. By creating one item, which captures the overall meaning or bottom line of a survey, you can examine its variance statistically as it interacts with other items and set the stage for leverage and resource allocation via multiple regression.

Making the decision to bring Six Sigma into your organization is just the first step on a long journey. Although this approach has proven successful for a variety of industries (including manufacturing, transactional and professional services), the best-laid plans may go awry if the focus is solely on the technical side, without considering the cultural […]

Ms. Collette D’Bills, patient accounting, has gathered data related to accounts receivable, entering it to an Excel spreadsheet. In fact, she has several years’ worth of data in her Excel files, but has not been able to understand what it means, except to see that accounts receivable sometimes go up and sometimes go down. At […]

Part 1 in this series on software defect metrics discussed Goals 1 and 2, which focused on identifying and removing defects in the development process as close to the point of occurrence as possible (Table 1). This installment looks at predicting defect insertion and removal dynamics early in a project and measuring predicted versus actual […]

Champions have a much larger role in deploying Six Sigma or any other initiative than just removing roadblocks. Champions must be integrated into the business, select projects accurately, adjust the speed of the deployment as necessary, and take responsibility for implementation.

Design of experiments (DOE) is a key tool in the Six Sigma methodology. DOEs help improve processes in a quantum fashion, and is an approach for effectively and efficiently exploring the cause and effect relationship between numerous process variables (Xs) and the output or process performance variable (Y). DOE helps in the following ways: The […]

This is my second article from my series reflecting research on strategies and trends in deploying Six Sigma. Our research is performed not in an academic lab but with direct application in companies through advanced team-training concepts and relevant project coaching. Although subjects vary, the structure of my articles will remain similar starting with What […]

Once upon a time there was a company who decided to implement Lean manufacturing. They hired a large prestigious consulting firm who created the grand strategy and trained everyone in lean thinking. Significant operating improvements were identified. It was all documented in a report two inches thick. Teams were launched, a lot of activity took […]

In manufacturing circles it is generally accepted that inspections are money wasted. But in the world of software that is definitely not the case. This brief case study uses scorecards to illustrate the value and payoff that can be realized by introducing software inspections. By comparing defect counts and defect fix efforts from two completed […]

Measurement system analysis (MSA) can be fun, always impresses the customer, and can often result in an important surprise or two. Learn why gage R&R is only one part of the equation for achieving near risk free measurements of all types. Characterizing measurement error is one of the most important yet overlooked and misunderstood aspects of […]

Six Sigma is a mantra that many of the most successful organizations in the world swear by and the trend is getting hotter by the day. So much so that corporations like GE insist that every project be a Six Sigma project. The Six Sigma methodology has indeed made a tangible difference to the bottom […]

Now, more than ever, Corporate America is suffering from a growing lack of commitment, loyalty, creativity and ideas from its own employees. Called employee engagement, this unseen, unquantifiable and unbudgeted influence has long been a powerful contributor to American business success. Sadly, with more than 2,000,000 employees lost to downsizing in the last 18 months, […]

If you think Six Sigma won’t work for your company, you are either ignorant or refuse to change. Every business process can be measured, improved and controlled using the Six Sigma methodology. Reading the iSixSigma Discussion Forum unearthed a thread about the application of Six Sigma to Facilities Management: When it comes to the implementation […]

Control charting is a tool used to monitor processes and to assure that they remain in control or stable. Proposed by Walter Shewart in 1924, control charts help distinguish process variation due to assignable causes from those due to unassignable causes. Table 1: Types of Process Variation Found on a Control Chart Types of Variation Variation […]

Much has been written about the techniques and tools of Six Sigma. A large part of Black Belt training is focused on mastering the “hard” skills. Most case studies demonstrate the usefulness of tools or techniques. Any experienced, successful practitioner of Six Sigma will tell you that the soft skills of facilitating a group are […]

There is plenty of variation to be found among adopters of change programs – from widely successful to not so much. Most likely, your success lies somewhere in between. To move closer to wildly successful, mark off each one of these seven keys to success for a process improvement deployment.

Six Sigma, Total Quality Management (TQM) and its variants are now widespread in American business. Yet many executives raise serious questions about the their value. Fortune magazine, The Wall Street Journal and Business Week have all presented examples of serious failures. Several recognized Six Sigma companies have experienced financial troubles. On a more personal level, […]

A recent iSixSigma Discussion Forum thread posed the following question: “Have there been any Six Sigma deployments that have failed?” My answer is ambiguous enough to make me sound like a politician. The question immediately begs definition of the term “failure.” My definition of a failure would be anything that does not deliver the Return […]

Everybody is familiar with control charts for quality control. An example of a control chart is shown below. In the example a packaging company who made blisters for the pharmaceutical industry found the process average for a critical characteristic was out of control. There were some ideas about possible causes but, as in most other […]

A frequently asked question by Six Sigma practitioners is how to select appropriate metrics for a particular organization or process. Considerable material has been written on this subject. This paper focuses on three aspects that should be of interest to Six Sigma practitioners: Why are metrics – and more importantly appropriate metrics – needed? A five-step procedure […]

A repeated series of actions and variables is a process. A collection of processes is a system. Virtually perfect Six Sigma quality results from an optimal interaction of all the variables in a given system. Process and system questions we all face at work include: Which variables are the most important to the customer? Am […]

With the deployment of Six Sigma many organizations ask themselves various questions: What is critical to my customers? What is critical to the bottom line? How do I get a handle on these processes and assure their performance? What should my newly trained Black Belts attack? Without the methodology to pursue the answers, the pressure […]

Six Sigma is the new rallying cry for quality improvement in the process industry. For example, Dow aims to generate an extra $1.5 billion per year in profits after training 50,000 of their employees on the methods of Six Sigma.3 Statistical tools play a key role in achieving savings of this magnitude. In fact, sigma […]

Ask successful Six Sigma deployment leaders, or experienced Black Belts, and they will usually report that change management is the most challenging aspect of deploying Six Sigma. For most practitioners, change management is the black art of Six Sigma deployment: What is change management? And how can you convert the volumes of change management theory […]

“Nothing endures but change.” – Heraclitus (fl. 500 BC). If only it were that easy. Achieving a specific change, like becoming a Six Sigma company, will not just miraculously happen, it will require a purposeful process focused on results. Change, like other processes, consists of a series of steps; each of which take time and must […]

A quality initiative in sales – an impossible dream? With the right proposition and simple techniques, not only is it possible but it can also be a successful venture. The goal is to achieve performance improvements similar to those achieved in manufacturing and elsewhere using quality-oriented techniques. Unfortunately, these initiatives often produce nothing but resentment […]

Evidence pointing to the applicability of Six Sigma and related best practices within healthcare has been steadily mounting over the past few years. Primarily based on the implementation of the DMAIC process (Define, Measure, Analyze, Improve and Control), we’re seeing an ever-widening array of documented and publicized results… from improving turnaround time for patients to […]

A problem that has often confronted practitioners using control charts is when to consider recomputing the control limits. I’ve asked this question to several experts and researched it in numerous SPC texts. Oddly, either the issue is ignored or there is no clear answer to this important question. So I’ll offer my recommendation in this […]

The Case for Change In December 1999, the Institute of Medicine (IOM) released a report that made health care providers and consumers alike sit up and take notice. The study by the IOM estimates 98,000 people die every year in the United States from medical mistakes made by healthcare professionals. In addition to the troubling […]

Six Sigma e-learning is now on the radar screen of every major company implementing the Six Sigma Quality initiative. The key will be to design a Six Sigma e-learning system that combines both online and in-person classroom learning to meet the needs of individual employees and the business. Although it’s still in its early stages, […]

I would like to start a series of articles reflecting the University of Kassel’s research in deploying Six Sigma within cross–domain industrial applications. They cover the following topics: Six Sigma trends Advanced strategies Innovative team training I will certainly appreciate if these articles launch a discussion. Getting feedback, I will be able to tailor the […]

“You can’t manage what you can’t measure.” This axiom, while intuitive for most managers and business professionals, is often not applied to the Six Sigma management process itself. For Six Sigma or any other management initiative to yield the advertised results, many factors must be considered, aligned, measured, and acted upon. Having been involved with […]

To maintain control and assure a payoff from LSS, it may help to start on a limited scale. With only a few key team members – including the right Black Belt candidate – a company can create a program that will have an impact enterprise wide.

Celebrations and awards not only serve to honor the accomplishments of successful Quality projects and employees, they bolster and endorse the specific actions, behaviors and values that your business is striving to put in place as a Quality culture.

Without employee contributions, we might as well hang a sign in the window and close up shop. We need to make sure that employees are always contributing to their maximum extent — we need to keep them energized on Quality.

Only by using the appropriate information source can you begin to truly know your customer and understand your customer needs. Read about all the possible information sources that are available that you may already have access to.

One of the most distinct differences between Six Sigma and other quality management systems is the link to business finances. For the greatest business benefit, calculate financial benefit before, during and after.

This work described below was carried out in a large company based in the U.S. and India. The project dealt with converting printed paper from U.S. customers into electronic copies. The material was quite heterogeneous in nature – consisting of assorted magazines and legal papers. It is part of an ongoing operation that services several […]

Among the challenges that face Black Belts and Green Belts today is the ability to frame the project into a clearly understood action plan. One tool that I have enjoyed success with in meeting this challenge is to use the GRPI model for framing the project. The GRPI model is broken down as follows:  G […]

“I entered the Six Sigma program with our organization in May as a BB candidate. Since then I have encountered a number of setbacks and frustrations. They aren’t unique to me, either. Many other BBs at my company are experiencing the same things. I’m hoping for some general advice. What can you do (as a […]

The Black Belt’s ability to maximize team members’ contributions is critical to the success of the Six Sigma project. Many factors must be addressed. Assuring Basic Team Member Needs During World War II Abraham Maslow (1908-1970) developed his famous hierarchy of needs study. He showed an individual needs hierarchy ranging from the most basic, to […]

Most processes, particularly those involving life data and reliability, are not normally distributed. Most Six Sigma and process capability tools, however, assume normality. Only through verifying data normality and selecting the appropriate data analysis method will the results be accurate. This article discusses the non-normality issue and helps the reader understand some options for analyzing […]

It was a Japanese manufacturing engineer named Shigeo Shingo who developed the concept that revolutionized the quality profession in Japan. Originally called “fool proofing” and later changed to “mistake proofing” and “fail safing” so employees weren’t offended, poka yoke (pronounced “poh-kah yoh-kay”) translates into English as to avoid (yokeru) inadvertent errors (poka). The result is […]

This is a familiar question that is often addressed by organizations. In fact, it is the wrong question. These concepts are nothing more than tools in your management toolbox. You don’t fix a watch with a hammer, and you get the same results when you deploy Six Sigma, Lean and Kaizen incorrectly. The fact is, […]

Businesses provide an indivisible combination of products and services to their customers. The customers’ view of the value the company provides is based on the quality of the combined package of product and service. So how does the quality professional provide management with a tool to benchmark the operation’s performance and monitor the view the […]