isixsigma.com

Consistently delighting customers and providing exceptional handling of issues and errors using the R.A.P.I.D. methodology are two ways to create customer W.O.W. (What’s Needed – On Time – With Value).

Over the last 5 years I have invested considerable time & energy in trying to become a skilled continuous improvement practitioner. I am a strong believer in continual learning via direct deployment experience. Over this same period, continuous improvement has become a main-stream product. Any business without an Operational Excellence, Process Improvement, Process Excellence, Continual […]

When I begin a new project, I include a Communication Plan as part of my team work. That is, we take the stakeholder list and think about who we need to be in communication with, as we move through the project phases. Some of you may do this based on an ARMI exercise (Approvers/ Resources/ […]

Now more than ever, the development and use of control plans play a critical role in succesfully implementing a new process. In my past, I have seen varying ways that control plans have been implemented, but I still struggle a little when I try to find a really good example of control plan development. To […]

You’ve completed your planning phase – whether it’s specifying value and mapping the value stream, Defining / Measuring / Analyzing, or Planning – and you’re ready to move into Creating Flow, Improving, or Doing. Hooray! The pilot plan has been finalized, the Process Owner says it’s fine, the team is ready to move forward. And […]

Time are topsy-turvy, and change is in the air. My role has evolved away from Six Sigma over the past several months, and my readers – both of you – may have noticed I’ve been posting here less and less. This will be my last post. Thanks for all the comments and emails. It’s been […]

I first wrote about Paccar and Six Sigma back in 2005, then again in 2006 I wrote a blurb with some noteworthy news. Today Paccar released their Q1 earning report that highlights the most current status of their Six Sigma and Lean deployments. Six Sigma and Lean Manufacturing Generate Savings and Improve Efficiency “PACCAR’s application […]

Again and again, culture change comes up as one of the most important aspects of a successful Six Sigma deployment and reaching maturity. Yet effecting culture change is one of the most difficult parts to master. Almost 50 percent of respondents to a recent iSixSigma survey said their company was far from achieving its desired […]

With a timely theme of ‘Completing the Chain’, the May/June 2009 issue of iSixSigma Magazine mailed last week. The cover story, ‘A Stronger Chain’, focuses on how companies are wielding Six Sigma and Lean to strengthen their supply chains. As companies examine how to get the most out of their efforts, they are reaching outside […]

Recently James Considine and Stephen Crate have posted about management styles….and their posts have really made me think about management and leadership in general, especially during these challenging times… From my perspective, you have to lead people to achieve results. If you are a manager, indeed your job is to manage the business, but to […]

My colleagues and I have often discussed which type of change manager gets more results, especially which type gets more results in our particular organization. We have a lot of pitbulls, who adopt a fairly confrontational stance when dealing with those who need to make a change. They sink their teeth into the data, make […]

Today I was reflecting on a potential topic that could come up in a traditional project involving any test or DOE utilizing a ’p-value’ criterion – it actually did for me a few times in the past. Hypothetically, say for example there is a process that has very low inherent process variation (process s is very low), […]

I’ve attended a lot of leadership development courses over the years, and received many handouts, folders, and binders chock full of ways to make myself into a better manager… of people, time, money, etc. One precept that has stuck with me is that we should pay attention tothe small things that are annoyances today, so […]

Every once in a while, I’d like to share some reviews of key books that I’ve read so far in my career that have been particularly useful. For my first review, I’d like to reflect upon Crucial Conversations: Tools For Talking When Stakes Are High – by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler […]

I can not help but wonder if there is a Six Sigma tool for managers to use before they decide to administer discipline or impose a behavior intervention to a poorly performing employee. Management style is one of the key factors affecting high employee morale, optimum functioning and low turnover. When high morale is present, […]

There’s no time like the present to study up and learn a few new strategies. I’m a big fan of continuing education and benchmarking best-in-class practices. That’s why I’m excited about the upcoming workshops at the Energy Forum for Process Excellence. Just one problem: I’m having hard time figuring out how to be in more […]

iSixSigma Magazine’s latest research survey is live! This survey is all about how the economy is affecting companies and their business process improvement initiativessuch as Six Sigma and Lean. The survey is short, only 20 questions and about half of them are simpledemographic questions. Pleaseinvest about 7 minutesof your time and tell us what’s happening […]

Over the weekend, I happened to stumble upon this news link on Yahoo. The L.A. Times apparently published a front page advertisement that looked very much like a regular news ad. Of course upon inspection, the advertisement disclaimer was there. According to AFP: “Publisher Eddy Hartenstein told the Times he had decided to run the ad […]

In our BB training we use the terms Divergent & Convergent thinking during the Improve phase. We cover a raft of brainstorming & lateral thinking techniques to encourage people’s divergent thinking. So please take a few moments to answer this question: How many uses can you think of for a Brick? How many did you […]

My organization requires that we write our annual performance goals into a web-based system that can be sent to our bosses for their review. As I was working on this last week, it struck me that in the past I would not have written those goals the way I do now. For example, “improve service” […]

Throughout my career I’ve had the pleasure of meeting colleagues from a very large variety of manufacturing cultures. Sometimes I talk to people that work in a “mass” environment with poor performance, and I hear about how good it must be to work in an efficient workplace, with relatively good performance. I always get the […]

During difficult times like we’re facing today, some of the first things that get cut are the “non-essential” items not related to core business. Of course, the paradox here is that some items that are deemed “non-essential” are actually huge enablers to a company. Take for instance Six Sigma….definitely an enabler, but if your program […]

Over the years, I’ve come in contact with several different companies that say that they are “lean”. Yes, TPS (the Toyota Production System) is a great framework for production, with its teachings of one-piece flow, kanban, etc…but what about the actual implementation of the lean concepts at other companies besides Toyota? I’ve seen desks with […]

I’ve done a lot of informal coaching in my career – you know, the kind where you’re in conversation and someone says, “Gee, Sue, can you give me advice on…” and I get to cheerfully dispense my words of wisdom and then wish them good luck with their problem. Sometimes people seek me out and […]

One of the aspects of Six Sigma that makes the process so great is the focus on the customer, and the gathering of the VOC (voice of the customer). Using the VOC information a company can begin designing ways to improve customer value, by designing products and processes that are centered around customer requirements. Doing […]

One of the things that I see as a challenge to companies that grapple with a Six Sigma implementation is effective use of tools in “live” situations. By “live”, I mean in a normal operations context, not in a project context. When looking at the use of Six Sigma tools, using them in a project […]

Tonight I was thinking about some of my experiences since being involved with Six Sigma. One experience came to mind that when looking back, was so funny in the context of the situation, that I can’t resist sharing it. I was working on a project that was to improve quality of parts arriving to a particular […]

Picking-up on Sue’s recent Homeblog, I’d like to talk about my recent experience at home. Over this weekend my wife and I had “words” about the work I do helping on the home chores. There were a number of areas such as cooking, washing dishes, ironing, cleaning toilets, shopping, washing clothes, making beds, tidying-up, planning […]

Years ago (almost ten now!) when I was going through Black Belt training, I remember seeing the famous slide describing what a three-sigma world would look like. The presentation slide described how three-sigma aircraft landing performance would mean two long or short landings per day, and that 20,000 articles of mail would be lost per day at […]

Maintaining a positive interaction while fixing a problem or concern can sometimes turn a customer OW to WOW.

Well, let me start by saying – its GREAT to be back! After two years, a LOT can change from both a professional and personal standpoint, and I am really happy to contribute again! To kick the conversation off, I’d like to talk a little bit about a concept called Nimawashi, which in the Toyota […]

I was asked a very interesting question last week, after I gave a lecture on 5S. “Do you find that people who are very organized and who apply Lean or Six Sigma principles at work, also apply these same principles at home? Is this linked to a personality trait?” Now I will confess right off […]

That’s the question that will be answered at one of the anticipated presentations at the Energy Forum for Process Excellence in May. Presenting will be Steve Wells, Internal Continuous Improvement Consultant at Luminant. The power generation company received the Shingo Prize for Operational Excellence last year.

That would be… Consultants. I was fortunate to have the opportunity to speak about lean for clinical laboratories at the recent Leadership Exchange conference, hosted by the American Society for Clinical Pathology. In discussions during the conference, I was asked many questions about the use of consultants to get started with lean. In many cases, […]

We have two great tours planned for the Energy Forum for Process Excellence. On Friday, May 22, in Houston, attendees will have the chance to see: A. Halliburton Drill Bit Manufacturing Plants Woodlands Facility B. Cameron Gas Compressor Manufacturing Plant Picking which one to go to will be a tough decision. And there are a […]

There is a great story this morning about Halliburton’s efforts to lead suppliers to Lean and Six Sigma. Having just completed a research feature (to be published in May) on this very subject I can attest the article is a living example of what to do when encouraging suppliers to become more efficient: Len Cooper, […]

I’ve had a lot pf people asking me about healthcare lately. As in, “Now that big corporations and the automotive companiesare reeling, with the stimulus coming and promises of healthcare reform, isn’t it a great time to move out of the manufacturing sector andinto process improvement in healthcare?” Well, it’s true that thereare vast opportunities […]

This was sent to me by a friend and I thought about how important it is that we view Continuous Improvement as so much more than measurement. http://www.stservicemovie.com/ ON Ward!  

Dear iSixSigma Readers, Advertisers, Sponsors and Partners, I have notified the board of Schofield Media Group that I will be transitioning out of my role with iSixSigma during the next several months. Despite current economic conditions, iSixSigma is now a stronger company in many ways than it was just 14 months ago when Schofield Media […]

Saw an article this week in the Federal Computer Week emagazine about our new President making federal contracting more efficient. This is great news and about time. http://fcw.com/articles/2009/03/04/obama-reforms-contracting.aspx?s=fcwdaily_050309 This looks very promising for the Lean Government Champions. Sounds like a job for a Continuous Improvement Practitioner. Are there any CI-Ps in the federal government yet?

Once upon a midnight dreary, while I pondered weak and weary, O’er Breyfogle, George, and other volumes of forgotten lore, While I nodded, nearly napping, suddenly there came a tapping, As of someone gently rapping, rapping at my office door. ‘’Tis some Green Belt,’ soft I muttered, ‘working late on his R4 – Only this, […]

As I was getting into the cab outside Sheraton Saigon, the concierge guy handed me a small squarepiece of paper. “What’s this for?”, I asked, without really looking at what was handed to me. “In case you havetrouble with the driver sir.”, the concierge guy answered. It was a small feedback form allowing hotel guests […]

I thought I would share my views on a question frequently posed by newly trained belts. I imagine you to may have encountered this situation. I do not have a clear answer but have come-up with a theory. Could be right, could be wrong. We talk about the discrete sampling equation used to calculate minimum […]