iSixSigma

Asia

Japan Disaster Rattles Manufacturers Worldwide

According to a March 24 report from Objective Analysis, nearly 25 percent of the world’s semiconductor production capacity is in Japan, as well as more than 60 percent of the silicon wafers from which semiconductor chips are created. In 2010, industry analysis firm iSuppli determined that Japan held about 35 percent of the $31.5 billion…

Annual Survey Shows Average Salary Data for Belts in Asia

iSixSigma’s 7th Annual Global Salary Survey, published in the March/April 2010 issue of iSixSigma Magazine, offered data on average compensation for Six Sigma professionals from around the world for the year 2009. The report analyzed salary and bonuses for a variety of regions, including Asia and Pacific Nations. Some of the findings included: Across the…

Fixing Payroll Problems: A TQM Case Study in Human Resources

A large, Indian, fast-moving consumer goods company had completed successful total quality management (TQM) projects to improve its manufacturing efficiency, expedite vendor payments and increase availability of finished products. For its next project, the company wanted to address problems in human resources (HR). By working with HR process owners, a focus for the project emerged…

Medical Transcription Six Sigma Case Study

Today’s industrial black belt typically trains for six months. Seventy-five percent of this training time is spent learning theory, and the balance is spent in practice. Often when the black belt returns to the real world to tackle inefficiencies, he finds that there are no takers for his logic and passion – his Six Sigma entreaties fall on…

Newspaper Aims to Improve Printing: A TQM Case Study

Caught in an exploding market, with rapidly improving products, the management of a media organization in India realized that improving the quality of printing of its newspaper was imperative to survival and progress. The organization adopted total quality management (TQM) and has completed several improvements in office processes related to turnaround, which is so vital…

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TQM Case Study: Newspaper Focuses on Customer Service

Quality in the total quality management (TQM) method is defined as customer delight. Customers are delighted when their needs are met or exceeded. The needs of the customer are: Product quality Delivery quality Service quality Cost value Improving customer service was the focus of two projects within the deployment of TQM in a mid-sized newspaper…

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Six Sigma Goes East – What Is Different in China?

Among European companies in Asia there is a trend to apply Western initiatives such as Six Sigma. Companies in the vanguard of this “westernization” have learned lessons about applying Six Sigma in the Far East, and particularly in China. By Dr. Uwe H. Kaufmann, Dannie Yung, Rico Liu Keyan Most major European companies have subsidiaries,…

Reducing IT User Downtime Using TQM – A Case Study

This Information Technology (IT) case study was done during the implementation of total quality management (TQM) in a financial services company with several hundred computers and computer users in multiple locations throughout India. The results have widespread applicability and in particular are aimed at organizations with large computer networks, IT facilities management companies and customer…