With dismal economic conditions taking a toll on most businesses around the world, just what is the impact on the Six Sigma community? This research explores how Six Sigma companies are responding to the crisis, looking first at business operations overall and then at improvement programs themselves.
Are the programs on the chopping block? Or are companies seizing the opportunity to refocus efforts on process improvement and customer satisfaction?
Nearly all areas of business are seeing reductions – from budgets to headcount.
Only one thing is on the rise: employee workload. Survey results confirm… Research includes 5 findings. All findings include multiple diagrams.