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Posts Tagged ‘Business Process Management’

Business Intelligence Adds to Process Reengineering

Information about a business, known as business intelligence, should be part of any business process reengineering effort. It is a driving force for determining an organization's efficiency gains and final specs, and helps in making key decisions.

Business Process Management for Software Development

While the term business process management is not frequently encountered in software development organizations, it can be a powerful guide to identification and prioritization of opportunities for improvement in software companies.

Business Process Reengineering in a Six Sigma World

Using Six Sigma DMAIC with traditional BPR efforts provides a customer-centric view of project identification within an organization. Six Sigma's DMAIC problem-solving discipline within a BPR effort can help an organization address its problems.

Controlling the Process That Controls Business Processes

The same methods (Lean Six Sigma) which transformed manufacturing and transactional processes into smooth, high efficiency processes also will work in software and IT, if adapted to recognize the differences in these processes.

DFSS as an Enabler of Service-Oriented Architecture

By incorporating the DFSS methodology with service-oriented architecture initiatives, SOA can fulfill its promise of transforming the IT assets of a business.

DoD Seeks Six Sigma Solutions to Overhaul Business Processes

The U.S. Department of Defense (DoD) is embarking on an initiative to overhaul and streamline its business operations systems with process improvement methods, such as Lean Six Sigma, according to a recent presentation at the Armed Forces Communications and Electronics Association’s (AFCEA) West 2011 conference in San Diego.

Facilitation: A Critical Soft Skill For Success

The soft skills of facilitating a group are one of the most important skills that need to be mastered for the successful achievement of tangible results. Most examples are merely platitudes; this article provides a real-world case study and examples.

Global Study Analyzes Success Factors of Business Process Excellence Initiatives

A study of 835 individuals, representing a variety of companies of all sizes and industries from across the globe, has been released, showing trends and success factors in business process excellence (BPE) initiatives worldwide.

How Lean Can Be Applied to Software Development

Software and IT experts discuss the best ways that methods such as business process managment and Agile can be applied to a Lean software development program.

i-nexus Delivers Significant Growth with Business Execution Software

Business Execution software specialist, i-nexus, celebrates 10 successful years in 2011, highlighting increased ROI from existing customers alongside the addition of global leaders such as Best Buy and 3M to its client portfolio.

Improving Low-maturity Processes Takes Special Approach

Change agents often need to improve immature processes. These can be processes that are undocumented, uncontrolled or highly variable. To improve them, practitioners must first uncover the roadblocks keeping the process from reaching maturity.

Improving the Productivity of a Service Team

In the growing service economy where human resources are the biggest driver of costs in an organization, companies want to get the maximum return from their employees. This case study follows a DMAIC project to maximize the productivity of a BPM application support team.

Integrating Six Sigma with Lean and Work-out in Healthcare

Strategically blending the best elements of Six Sigma, Lean and Work-out is proving to be an effective approach for increasing productivity and optimizing performance in healthcare. Account for the special nature of patient care delivery and the complex environment within any healthcare organization.

Is Process Management Right For Your Business?

Process management involves defining macro and micro processes, assigning ownership, creating responsibilities for the owners who control the processes, and measuring the performance of each process. Learn why coupling process management with Six Sigma is unstoppable.

Management Assessment for Competitive Advantage

A management functional assessment model (MFAM) can help organizations attain and sustain a competitive advantage in the marketplace. The model aids managers in determining the key activities to address via an easy-to-use scorecard.

Outstanding Workshops Kick Off Retail Forum for Process Excellence

iSixSigma’s inaugural Retail Forum for Process Excellence opened on Monday, March 28, with six hours of educational workshops. The conference runs through Thursday, March 31 at the Westin Edina Galleria in suburban Minneapolis. Robert Hafey, the president of RBH Consulting…

Preparing to Measure Process Work with a Time Study

Without basic time study measures, it is impossible to know whether work has improved or whether there are differences in performance in a unit. But before the study can take place, practitioners must determine what they want to measure and how.

Process Maturity Model Can Help Give a Business an Edge

It is important to improve the entire gamut of business processes for an organization to achieve a competitive edge. A good way to do that is for the organization to focus on improving the maturity level of key business processes.

Process, Product and People: 3P Approach to Quality

Quality management should be a holistic approach. Process, product and people are the three key elements of a company’s quality system and all of them need to be focused on for an overall improvement in performance.

RF Day 2: AMEX, Kaj Ahlmann, Walmart, Target Among Morning Highlights

Stories of innovation, growth and business transformation were shared during morning sessions on Day 2 (Tuesday, March 29) of the iSixSigma Retail Forum for Process Excellence, being held at the Westin Edina Galleria in suburban Minneapolis. The four-day conference runs…

RF Day 2: Macy's, Best Buy and Many Others Share Best Practices

Macy’s, CVS and Best Buy. Oh my! Those were just three of the companies that shared their stories of process improvement success during the afternoon session on Day 2 (Tuesday, March 29) of the iSixSigma Retail Forum for Process Excellence….

Six Sigma and Lean May No Longer Be Enough to Improve Services

To see rapid results, transactional organizations may benefit from integrating Agile and business process management into their deployments.

Standardize Processes to Make Change Stick

One method to approach change is to actively engage process owners. This can be done through the creation of standards for how a process is to be completed, using owner input. Once in place, they can lead to improved quality and reduced costs.

Systems Thinking Results in Holistic Improvements

The whole is often greater than the sum of its parts. By looking at issues through a systems-thinking lens, it is possible to work with a system as a whole – and to deliver sustainable and comprehensive process improvements that address root causes.

Ten Key Technologies for Lean Process Improvement

Internet use has produced an order of magnitude improvement in many business processes. A number of other technologies are providing a similar effect. Here are 10 of those technologies and examples of how they are helping Lean process improvement.

The Perfect Storm: Building of the Six Sigma Phenomenon

Six Sigma has become what it is because it is the “perfect storm,” the result of various forces coming together in a decades-long development which contains the genius of untold numbers of contributors in an ever-changing business environment.

Threads of Success and Failure in Process Improvement

In addition to Six Sigma, many process improvement methodologies, when applied correctly, achieve comparable results. What is important to know is those common threads that run through all process improvement efforts that succeed or fail.

Using Triage to Manage Process Workloads in Services

Finding ways to manage workflow and minimize congestion, and the delays it causes, is a common challenge in service businesses. One of the most effective tools for dealing with congestion is triage.

Why a Quality Management System in Service Industries?

Everyone tends to resist change, but companies that delay in establishing a quality management system will find they increasingly become less competitive and less effective in markets where customers demand trouble-free products and services.

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