iSixSigma

QFD/House of Quality

Software Quality Function Deployment

Quality function deployment (QFD) is a process used to determine product development characteristics that combine technical requirements with customer preferences. Using an integrated matrix known as the “house of quality,” QFD considers the different influences bearing on the design to promote concurrent engineering, resulting in increased product acceptance. The basic QFD methodology can also be…

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QFD Can Help to Create a Robust Request for Proposals

When it comes to managing supplier quality, many people immediately think of controlling the quality of incoming raw materials as they enter a process. However, as companies look to shed their non-core business processes by relying on other specialized firms to perform the work, suppler quality takes on a much broader meaning. Supplier quality incorporates…

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Bank Uses QFD to Increase Its Share of Equity Loans

In the late 1990s, the Bank of the Southwest (BSW), a regional financial institution located in the southwestern United States, decided it was not getting its fair share of the equity loan business. Residential housing prices were climbing at a steady rate in virtually all of its markets, and credit card debt also was rising….

QFD a Good Tool to Use for Avoiding Product Failure

Several years ago, a company created a wristwatch pager – quite an advancement for its time – combining a wristwatch and pager in one. The developer instituted production quality at near Six Sigma level. Yet, the product never sold. While failure can occur for a number of reasons – quality, cost or being late to market…

Quality Function Deployment for Competitive Advantage

In today’s business environment, companies cannot just assume they know what customers want – they must know for sure. And once they know what customers want, businesses must then provide products and services to meet and exceed customers’ desires. Business leaders have struggled for years to meet this challenge. Having the ability to truly listen…

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Better Project Management Performance with Six Sigma

Every organization faces the daunting task of executing projects that meet or exceed the expectations of its customers. That makes project management a key component of most enterprises, regardless of the business sector. Yet project management is not always met with organization-wide satisfaction. One major reason is that many project management offices (PMOs) are replicated…

Ensuring Successful New Products and Services with QFD

When was the last time you reached into the refrigerator for a King Cola, 7Up Gold or Pepsi Blue? Remember pizza at McDonald’s or Heinz chocolate-flavored French fries? From the Ford Edsel to the XFL, history is littered with costly product and service failures. While failure can occur for any number of reasons (e.g., poor…