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SIPOC/COPIS

SIPOC: Beyond Process Mapping

The Six Sigma tool SIPOC (supplier, input, process, output, customer) is used to map processes at a high level. SIPOC diagrams are typically included as a slide in project presentations – often as a required element of a presentation template – accompanied by a perfunctory description. Presenters may not know what do with the SIPOC…

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Mastering the Use of SIPOC

One of the most popular search terms on iSixSigma.com is SIPOC (suppliers, inputs, process, output and customers), a process mapping tool. The reverse of SIPOC, COPIS (customer, output, process, input, supplier) is also a frequently searched tool. The best SIPOC/COPIS references on iSixSigma can be found at the following links: Better Involvement/Requirements with LURE and…

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SIPOC Diagram

Many recent inquiries and discussions have focused on the SIPOC diagram – a tool used in the Six Sigma methodology. Because of the interest level, a further explanation is presented here along with a sample and template for your use. A SIPOC diagram is a tool used by a team to identify all relevant elements…

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Better Involvement/Requirements with LURE and COPIS

There is sometimes a tendency in the software domain to display laxity as far as understanding customer requirements and instead focus more on the technology and solution development. This lack of alignment between customer perspective and developer perspective often leads to unclear or misunderstood requirements, to inappropriate design, and/or to false assumptions and expectations by…

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Hocus POCIS: The Magic of the SIPOC Diagram

The SIPOC (suppliers, inputs, process, outputs, customers) process map is one of the most valuable tools in a Six Sigma professional’s toolbox. It typically can be completed with the project team in less than an hour, and has a strong tie to the project charter. It also makes previously unknown customers suddenly appear out of…

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Tools That Complement SIPOC and Help Uncover Details

A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a standard part of most Six Sigma projects for good reason: It helps a team to pose and answer important questions about customers, suppliers, requirements and dependencies. In many cases a SIPOC table and a simple process map can go a long way in discovering the…

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Identifying High-Level Requirements Using SIPOC Diagram

Often times it almost seems as if the people who run a business and the people developing and implementing the information technology (IT) systems for the business do not speak the same language. So it was with a project team that had developed a high-level, future-state process map for a renewal process in the insurance…

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Combining SIPOC with the Cause-and-Effect Diagram

Six Sigma practitioners strive to find the root causes of defects fast and accurately. One of the tools that provides a good initial view of the process Six Sigma is being used to optimize is SIPOC (supplier, input, process, output, customer). This tool is especially helpful when the improvement project is aimed at a process…

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Important to Understand the Process Before Improving It

To create sustained continuous improvements in organizational processes, an organization must first understand its processes. In a services environment, this can be difficult. A service by its very nature requires human interaction – people serving people. This means that a single organizational process may be perceived as diversely as the people performing it. And with merger…

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