5 Whys / 2 Hows

Good analogy Marc! 
(How have you been, anyway?   Great news for Kay, huh?)
I would add that the original poster may be mixing the “5 Why’s” with the “5W’s/2H’s” tool for initial defect analysis:
Who
What
When
Where
Why
How
How Much/Often
-Kelly

FYI – Mark,
__________________________________________
Hi Kelly,
You know –  the Mark Richardson we know denies all knowledge of “iSix Sigma” so it leads me to suspect that there are 2 Mark Richardson’s out there that are also Senior QA people – scary if its true Hu – work out the probability of that happening.
5 Whys – great tool – just be cautious of going down the wrong track – get data to support your why’s.
Adam

Mark
        Great example!! Well said, I’m an S.Q.A  in the auto industry seeking to learn more about pfmeas,ppm etc….. Would like to correspond with other  Quality people in all industries .  To share knowledge and experiences in different fields.
                                                  Thank you
                                                             Dave  
 
 
 

OK. I see what happened. You know someone named Mark (with a k) Richardson and mistook me for him. No harm done. I’m just glad we got it straightened out.
Kelly, looks like you’re right about the 5 W’s/2 H’s. You looked at it and saw one thing, I looked at it and saw another. In the end, we all benefit.
Thank You,
Marc Richardson
Sr. Quality Assurance Engineer
Kelly, looks like you’re right about the 5 W’s/2 H’s. You looked at it and saw one thing, I looked at it and saw another. In the end, we all benefit.Thank You,Marc RichardsonSr. Quality Assurance Engineer

Hi Marc,
The Mark that Kelly and I know is at Honeywell Aerospace in Tucson and also works as a Sr. Quality Assurance Engineer and is trained as a BB.  So which industry do you work in – Aerospace also ??
It would be great to hear from yyou.
Best regards,
Adam
 

Marc Richarsdon
          I did mean to speak to you ,typo error when i wrote your name sorry. I am very interested in speaking to people in the quality field. I am a supplier quality analyst in the auto industry . If you know of any on-line quality discussion groups i would be interested .
                                               Thank you
                                                         Dave

Try this link. This group’s activity level goes up and down. It seems to be up right now.
http://groups.google.com/groups?hl=en&group=misc.industry.quality
This link is to the Deming Electronic Network:
http://deming.ces.clemson.edu/pub/den/
An excellent source for information on understanding the nature of variation and how we should use that understanding to help us make the right decisions.
Marc Richardson
Sr. Q.A. Engineer