Accounts Payable Rework Reduction Project

I agree, the white boards or large displays works a treat, however, it doesn’t keep the mind focused all the time.  My last company had individual performance contracts (IPC) that were used to track the performance of staff.  These IPC’s were used for a number of things, such as evidence of development and promotion potential, but more importantly, their bonus.  We linked the measurements from the project in the area and the human error rates to the IPC’s and… No-one lost sight or slipped back into their old ways….  In fact it created a culture of what can we do differently to maintain quality by increaseing performance (and in turn bonus!)…
 

It sounds like your overall process needs some re-work. Purchasers should not be able to “forget” to go into the system – it should either be simple and routine enough that it occurs as part of their regular activities, or you need to have it triggered by another dept, such as AP asking the requisitioner to verify that the work is completed. The problem with relying on the requisitioners to close out the order is that they aren’t interested in having the order closed – they just wanted the work done (which they’ve got, right?). You can beat on them all you like but they’re listening to station WIIFM, not you and not AP. So – what is in it for them, anyway?