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Administrative services in a large company

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  • #27529

    Rod Skewes
    Member

    I am a Black Belt working in the administrative services (accounting, accounts payable, finance) area of a $20 billion manufacturing company.  It seems a big contributor to variation in our processes is the fact that most of our inputs have little or no consistency (thousands of suppliers sending invoices, scores of receiving personnel booking inventory, thousands of employees filing medical claims, etc.).  Has anybody had much experience in this area?

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    #67599

    Praneet
    Participant

    Hi Rod
    What you have said is what a lot of companies around the world have started realising, the effects of the tremendous process variances in the administrative services of the company are indeed quite significant and do contribute a lot to the costs of Poor Quality.
    What you need to do is to sit with the Heads of the Department of these various Processes and draw process maps of the process that these guys are responsible for. Once you do this you will be able to identify the areas which contribute significantly to the process variations.
    This exercise will also create a funnel of projects which need to taken up to ensure that the operations are streamlined. Mind you this process does take a lot of time …and in my opinion it is well worth the effort since it gives the entire team a good perspective of what the problem areas are as well as it will give you a list of all possible Six Sigma projects that need to be taken up.
    Cheers
     

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    #67680

    Rod Skewes
    Member

    Praneet,
    Do you have any examples of where you did this?  Was this a process of identifying potential projects, or the defining phase of already identified projects?
    Rod

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