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Alternatives?

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  • #24489

    walden
    Participant

    What are alternatives of quality programs for the financial industry?  And what makes them better/worse than Six Sigma?

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    #58748

    bb_banking
    Participant

    Many service companies have tried to deploy quality programs especially six and lean without any fundamental culture to understand what to do with them.  I have seen some successful projects in these organizatgions, but soon the whole program falls apart.”
     
    Implementing a quality program  in an environment not accustomed to improvement or dedicated to quality will naturally have its challenges.  I have spoken openly in this forum around the importance of assessing the cultural and readiness of the organization in great detail along with building a CI model is critical in determing the path you decide to take in deploying any program 
    Understanding your culture will help you determine which approach is best for your organization.
     
    Godspeed!
     
    Godspeed!  
     

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    #58758

    Scott
    Member

    We would start with the customers to assess how we are doing.
    Quite likely, there will be gaps in quality.
    Some debate may occur if the gaps are primarily quality issues or time-based.
    Simultaneously, read the criteria and starter kit for the Malcolm Baldrige Award (Free on the web) and see the structure it provides
    Decide if you want to follow its structure.
    Going back to the major issues with customers, choose Six Sigma if you want to focus on quality issues. Consider starting with Lean if focusing primarily on time-based issues.
    Eventually, get experience in both methodologies and advance your score in MB. Don’t go for winning it – just try to get above 400 as quickly as possible.
    That is what I do.
     
    Good luck.
     

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