iSixSigma

Any one see a problem with this :)

Six Sigma – iSixSigma Forums Old Forums General Any one see a problem with this :)

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #49883

    U
    Member

    We cannot improve what we can’t measure.
     
    We cannoth measure what we cannot see.
     
    We can’t clearly see a process because it is too confused or hidden.
     
    The process is too confused or hidden because there are too many steps/people/locations involved or is obscured by dirt or clutter.
     
    We reduce the number of steps/people/locations or physically clean workplace or equipment to make it easier to measure.
     
    The process now becomes clearer and is likely to be faster or cheaper to run because there are less number of steps/people/locatons/clutter/dirt.
     
    The people involved in the process now know they are being measured.
     
    They now work harder to make themselves look better.
     
    We have therefore started improving the situation by the act of measuring.

    0
    #171286

    w. g. miller
    Member

    Seriously, the problem that I have seen with your scenario is that sonner or later (usually sooner), some of the people doing the work figure out how to game (manipulate) your measurements to their advantage.  Those people then get rewarded for looking good.  The rest of the people quickly catch on, and learn to game your measurements.  The result?  You get a pile of gamed (therefore useless) data, and hate /discontent is spread in the organization.
    W. G. Miller

    0
    #171289

    Brandon
    Participant

    Viable comment, W.G., however what you describe is unavoidable. We are all “gamed” to some extent with what we attempt to accomplish….just gotta be aware and work around it as best we can.

    0
    #171293

    U
    Member

    Thanks Miller and Brandon. That original post was meant to be a bit tongue in cheek (from too much time on a Friday afternoon in New Zealand) and is meant to highlight potential unexpected outcomes from the act of measuring.
    I’m currently implementing a performance measurement system for a client of mine and had decided to pen some relevant thoughts on the forum for hopefully some lively banter :)
    Miller, I agree that the negative aspect you highlighted can happen. On the other side of the coin, we can have a “Hawthorne Effect” happening where employees do genuinely perform better because they know they are being watched.
    From a more practical Six Sigma methology perspective though, my opinion is that the Measure phase of the project should not cause any improvement in the process before a valid baseline can be obtained from the unimproved process. Otherwise, we can’t measure the level of improvements achieved from implementing the project
    Anyway, just some random ramblings ……and thanks for particpating :)

    0
    #171296

    Putnam
    Participant

    Actually, the original post included what amounts to a 5S project for the work area as a first step.  This is a change in the area / process that will likely, as noted, result in improvements.  Taken far enough, your original problem may no longer exist or be significantly reduced throwing off sample sizes, etc. 
    You could baseline the now revised area / process, but the old process is lost. 

    0
    #171297

    Mikel
    Member

    The only thing I see wrong with the original post is the first part is a direct rip off of Mikel Harry from the white cartoon book.

    0
    #171300

    U
    Member

    Hi Mike86, that’s a very insightful comment! Brings to mind the time that my Green Belt trainer said along the lines of, “If you are lost for solution, just do a 5S. It’s bound to bring some improvements”.
    Stan, you could be right, except his version is probably more grammatically correct than mine :)
    Cheers,
    Clarence

    0
Viewing 7 posts - 1 through 7 (of 7 total)

The forum ‘General’ is closed to new topics and replies.