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Anybody out there?

Six Sigma – iSixSigma Forums Old Forums General Anybody out there?

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #32918

    Lowflyer
    Participant

    I am working a GB lean project in a non-manufacturing environment.  My project deals with increasing the efficiency of a process run by about eight talented and creative individuals.  Unfortunately, most of the process involves pulling knowledge from their brains and pouring it out on paper in the form of service documents.  I am charged with reducing hours per page from 1.04 to 0.6 hours.  Does anybody have a similar project or experience?

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    #88444

    Ron Blaisdell
    Member

    K-logging (or Knowledge Blogging) may be a good solution for you.  There are some Yahoogroups that focus on this topic, and you can find more information on-line.
     

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    #88508

    Alun Pritchard
    Participant

    I’d start by getting their writing skills up to scratch.  If you are in the USA, take a look at writetothetop.com or if in the UK, call LostSkills on 01494-582071.  You’ll not only improve the time it takes but also the quality and readabilty.
    Alun

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    #88521

    Fred Newruck
    Participant

     Sounds like an interesting project.  Much (possibly TOO) has been written about knowledge sharing & management in corporations. 
    Try to collect staring templates, try never to have to start from scratch, look at best practices from design engineering.  But warning, creative folks tend to see their work as an ‘art’ rather than a repeatable process!

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    #88522

    Lee Moore
    Participant

    What makes this difficult is not only the variances between the different writers’ skill levels, but the data that has been collected so far, shows no correlation at all.  In short, we have long documents done in a short amount of time and short ones that take a relatively long time to complete.  There is no way to know what we will get as far as length of document, complexity of the issue or quality of the engineering support. 
    You’re right about creative people.  Thanks for the input.  I will do some research on staring templates.  I haven heard of that before. 

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    #138945

    Aman
    Participant

    After you have grouped the procedures as per the complexity, standardized the template, do a quick pilot to baseline the procedure writing time across complexity. Set your requirements spec. limits to average 0.6hrs/page.
    One of the tool I found handy was to use visual tools like Capability dashboards/individual which would display individual capability/throughput and drive staff to achieve the targets.

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    #138988

    HAL20010
    Participant

    Lowflyer
    What is the projected time for your project from start to finish and its cost estimate?  
    What is the average salary plus compensation paid to Green Belts,  Black Belts and Master Belts in your organization?
    Thank you for your time.
     
    Hal20010
     
    Note to  AI Director – Deep Blue defeated a grand Master Chess Champion over 9 years ago. The functions of these entities easily fall within our  computing power projections.
     

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    #139010

    Cone
    Participant

    What a stupid project – who decided this was a good thing to do?

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    #139012

    Andejrad Ich
    Participant

    I have to admit…this certainly is by no stretch of the imagination a six sigma project.  If it were, there would be an identifiable process having a defective output that could be improved.  If your project involved the occurrence of defects generated during the transfer of knowledge from brain to paper, then this would be a six sigma candidate.
    Andejrad Ich

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    #139025

    Ritz
    Member

    HAL
    All that super-computing power and you’re expecting to get a response from a 3-year old post….and you’re requesting something as basic as project completion time and salaries?
    “Daisy, Daisy, give me your answer do….I’m half-crazy….”
     
     

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    #139043

    tottow
    Member

    Now there is an oldie but goodie.  Haven’t heard that one in a while.

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    #139048

    Ritz
    Member

    Good tune, but most memorable when the HAL 9000 was singing “Daisy Bell” as his logic was removed … the parallel to HAL20010’s post was irresistible.

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    #139052

    annon
    Participant

    yeah…sounds like a cycle time issue in which a VSM event might be useful.  Solutions abound. Good luck.

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    #139069

    HAL20010
    Participant

    Ritz
    An anticipated response. I factored in the 1.5 sigma shift into Einstein’s Time dilation equation and it has only been ½ day since the original post. After all the shift is only a simple  estimate. How do Six Sigma practitioners apply it to weather forecasting?  I like the idea of Defects per Million Opportunities (DPMO) from a Product Marketing and complexity standpoint. Since everything in the Universe “opportunity wise”  in connected in some way , one would simply inflate the Opportunities to satisfy the customer’s or CEO’s requirements.
     
    Daisy……  Daisy we are both crazy…
     
    HAL20010
     

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