iSixSigma

Applying SIPOC to Maintenace Process …

Six Sigma – iSixSigma Forums Old Forums General Applying SIPOC to Maintenace Process …

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #38420

    simonwar
    Member

    There is a process within our business which is responsible for ensuring that machine tools are up and running at all times.
    As a newly trained BB, (uncertified), I have been tasked with applying the DMAIC methodology to it, as it is underperforming, and was wondering has anyone got experience or can anyone point me to some literature specifically on this style of process, as I believe it is different from all of the examples i was trained in which discussed processes that delivered a physical product.
    Regards, Simon.

    0
    #114945

    FTSBB
    Participant

    Try a web search – here are the results I got from Google:
    Results 1 – 10 of about 52,800 for dmaic. (0.07 seconds) 
    There’s even a definition inside the iSixSigma site – there’s plenty of online sources to get you started.
    Seems odd that your company already knows they’re “underperforming” before doing the “D” in DMAIC, much less not train you in a method they want you to use!  Don’t fret; it’s not right, but it happens.  Good luck!

    0
    #114948

    simonwar
    Member

    Not sure how this helps me or answers my question ?
    And regarding how do we know we’re underperforming, before doing the D of the DMAIC…etc etc …. what do you mean ?????
    All companies will be in this same position pre-Six Sigma, all they have is all they have, some data is better than none, etc etc.
    So how does anyone get started with a SMART project. I would be interested in your understanding of this.
    Also, I was told that understanding SIPOC was part of the D of DMAIC ?
    Are you answering the right question in this forum ?
    More Confused, Simon..
     
     

    0
    #114951

    FTSBB
    Participant

    1) Let’s start with the web search – did this not give you any ideas on what DMAIC is?  In the time it took you to reply to this post(which was >.07 seconds), you could have had 35,000+ less biased and less egotistical viewpoints than mine!
    2) The reason I picked on your company already knowing they’re underperforming is this – HOW are you underperforming?  Compared to what?  Have they completed a benchmarking study (part of DMAIC) and determined a gap between the competition?  Have they calculated their “process sigma”, it wasn’t 6.0, so we’re underperforming?  FPY wasn’t 100%, so we’re underperforming… the list goes on and on.  My point was unless your company can QUANTIFY how they’re underperforming (part of DMAIC), don’t just assume they are.
    3) If you want to really wow them, tell them DMAIC is garbage and you want to employ the PDCA cycle – at least this is a closed loop methodology and automatically makes you seek out further improvement cycle after cycle.  If they tell you you’re crazy, that would be a direct insult to Deming, Shewhart, and all the people who committed their lives to developing the tools for your company’s precious Six Sigma program.

    0
    #114952

    simonwar
    Member

    FTSBB, who ever you are,
    A wise man told me that you can beat yourself up looking for the exact process to improve… if you need to at all. In the mean time your competition is moving forward anyway, perhaps not always picking the right project, not always moving forward together, but ultimately learning new skills, tripping a little hear, stumbling a little there, but progressing nevertheless, (remember that’s what continuous improvement is all about, its never perfect, its just getting better).
    If you want to, you can ask yourself why this project until your out of business, or you can use the many years of experience under your nose and have a go.
    Your somewhat holistic approach is not a “change solution”, and either your stupid or you’ve been practising Six Sigma so long and are so well experienced in it you have forgotten the simple things that trip up even the best of us during our earliest days with the Six Sigma tool… or is it a philosophy …or is it a culture.. or…..what is it ?
    Anyway how about answering my question and stop waffelling. I asked about SIPOC and I asked about Maintenance Processes. PDCA, DMAIC or whatever….. to appreciate Suppliers, Inputs etc is just good practise in understaing any  process.
    And as far as google goes, give me a break, I’m not stupid!
     

    0
    #114963

    Solo
    Member

    S,
    Your original question was about literature specifically on maintenance processes, right?
    A process is a process is a process…
    It doesn’t matter if it is a maintenance process, turning on your TV or the process of building the space shuttle.  Do the SIPOC exercice, flow chart for greater detail, determine your key input, output and process variables and measure them…
    If you want to keep your project SMART (CAT U.??), don’t forget the T part, there is no need to re-invent the wheel here.  With a little thought, I’m sure you will be able to relate your maintenance process to the “processes that delivered a physical product” from your training.
    Just remember, a process is a process is a process…
    And don’t feel bad, newbies get picked on all the time.  It’s all part of the isixsigma process…
    Good luck!
    -Solo

    0
    #114966

    Mike Carnell
    Participant

    Nice post.

    0
    #114967

    Engine Lady
    Participant

    simonwar
    Please send an email to me at [email protected]
    Engine Lady
     
     

    0
    #114970

    Solo
    Member

    I thought it might be a little canned…however, a compliment from such a respected practitioner as yourself is very much appreciated!

    0
    #114972

    FTSBB
    Participant

    Simon, think we’ve gotten off on the wrong foot here – my point is there’s no difference between “product” DMAIC & “machine tool” DMAIC.  Ask questions that point to the tool to use, don’t choose the tool and then pick a question.
    What I’d suggest is to benchmark your current process.  It appears your goal is to make the machines available 100% of the time.  Therefore, find out what % they’re currently available, even down to each separate machine.  I’ll bet some machines are available more % of the time; the trick will be to figure out WHY.  If a SIPOC will help identify WHY, so be it.  If another tool would be useful, use it.
    A wise man told me once: “If you cannot measure, you cannot improve.”

    0
    #114976

    Mike Carnell
    Participant

    Solo,
    Thank you.
    Not canned at all. It goes back to the Deming thing where he dfines the “we’re different” scenario as an obstacle to improvement. It sounds like you have done enough stuff that you are comfortable walking into any process. That is a nice level of sophistication.
    Regards,
    Mike

    0
Viewing 11 posts - 1 through 11 (of 11 total)

The forum ‘General’ is closed to new topics and replies.