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Applying Six Sigma in Government Organizations?

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  • #33915

    Troy Barker
    Member

    Hello Six Sigma Folks,
    I’d love opinions about the applicability of Six Sigma in public sector organizations.  Does anyone know of specific examples of where Six Sigma has been/is being used in government organizations?  If no, do you see a future for Six Sigma in government organizations?
    Appreciate any feedback anyone can provide.
    Thanks

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    #92729

    Troll
    Member

    Search the forum for the word “government” and you’ll find what you need. It’s not a lot, but you’ll find your examples.
     

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    #92737

    Freed Motorolan
    Participant

    SixSigma and TQM are forms of Communism.   Karl Marx, Stalin, Lennin and Mao would have loved SixSigma.   The very word “Soviet” means Facilitator.  Predetermined outcomes orchestrated to look like consensus is what SixSigma government would bring.
    Imagine every man, woman and child having metrics applied to every move they made. All outliers will be prosecuted.

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    #92747

    Mike Carnell
    Participant

    Troy,
    The US Postal Service was trying to initiate a program in 1998. If they pulled it off then it should be fairly mature at this point.
    IPQC has had a speaker on a couple of their programs from the Canadian Postal Service who is a great speaker. It looks like they are doing some very good stuff. I am not in a spot where I can get to my old files but if you contact the Toronto Office they might be able to help you.
    If they cannot help you please email me. I won’t be back in the country until Sunday but I can give you a contact name that knows this person.
    @aol.com">SixSigmaAp@aol.com
    Good Luck.

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    #92748

    Mike Carnell
    Participant

    FM,
    You appear to be a little heavy into the drama. I sincerly hope that was a sarcastic response. I have never read anything that Marx wrote that remotely resembles Six Sigma.
    There is no requirement for a facilitator or consensus in Six Sigma.
    If you applied metrics to every move you made you would be monitoring leverage and non-leverage variables and that definately is not Six Sigma.
    Looks like you might want to brush up on both your communism and Six Sigma.
    Good luck.

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    #92749

    Mu Joe
    Participant

    That’s good, blame the tool for its misuse. If your intent is to impose your will and you are looking for a tool to make it look like consensus decision making then you have a choice of lots of tools. That isn’t the tool’s fault, that’s leadership’s fault. However, if you are looking for a tool to genuinely help you narrow your focus to find the root causes of poor quality, then Six Sigma can certainly help whether its a government institution or a private company. Processes can be improved using Six Sigma, and everything is a process.
    There was an article in USA Today newspaper on October 31, 2002 that talked about the Feds using Six Sigma tools to help in the fight against terrorism. One use discussed in the article was in helping the CIA to sort through the mountain of intelligence data to filter out vital information. Another part of the article talked about a local government applying the tools to the process of filling potholes in streets. The result of the project was that 98% of the potholes were filled in 24 hours.
    It was a pretty good article, I cut it out and stuck it on my wall. It might be available on line at the USA Today website in the archive.
     Political ideology aside, Six Sigma can be an effective tool. But don’t blame the tool if people misuse it!

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    #92752

    ROSS
    Member

    Here is a thread with that article link and another:
    https://www.isixsigma.com/forum/showmessage.asp?messageID=22024
     

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    #92753

    Ron
    Member

    We can only hope that our government starts utilizing the power of lean and six sigma!
    I read an article about a year ago that they were going to use six sigma to find and eliminate terrorist.. Don’t know the results.
    We had an admistration that understood the lean and six sigma ideals, however, our present adimistration seems to beat to a different drummer ( Big $$$)

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    #92755

    Breizh
    Participant

    A couple of examples I’m aware of from work:
    I know that the Air Force is very interested in Six Sigma. As I understand it the whole military is going through a process called “Transformation”, and several of the branches are using Six Sigma tools to help them out.
    NASA is also showing some signs of interest at the moment. They have been promoting continual improvement for decades, but I think they are realizing the value of a common approach/methodology.
    And something I read in an article some time ago: I believe that the City of Fort Wayne, IN has also had a Six Sigma program for several years.
    Hope this helps …

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    #92756

    KBailey
    Participant

    For an article about Six Sigma in Transportation: http://www.statease.com/news/news0203.pdf
    I’ve heard, but haven’t verified, that Minnesota’s Department of Transportation was adopting Six Sigma tools and methodology. A former 3M executive now working for MN-DOT is reportedly “driving” the effort.
    Minnesota’s Polution Control Agency becoming a Six Sigma organization: http://www.accountability.state.mn.us/MPCA%20Six%20Sigma%20no%20notes%20Prfmgt%209_25_03.ppt
    For a listing of related reports: http://www.accountability.state.mn.us/indexreports.html

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    #92759

    Ed Van Haute
    Participant

    I read an interesting book several years ago about the Battle of the Atlantic. It seems that, rather than attempt to patrol the entire North Atlantic ocean, British Intelligence collected data on confirmed sightings of German submarines, and through atatistical analysis, determined the most likely transit routes and times from the Mediterranean and the French coast. Hunter/Killer groups could then concentrate on those routes, interdicting submarines before they reached the shiping lanes, and allowing convoy escorts to deal with  the survivors threatening convoys.
    They did not call it Six Sigma, but as I read the account, the phases of Define/Measure/Analyze/ Improve/Control were obvious.
     
    For Mike Carnell and all the other former Marines out there- a week late, but Happy Birthday.

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    #92768

    DaveG
    Participant

    I hope they used DFSS to eliminate potholes.

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    #92772

    Mu Joe
    Participant

    No, I think they used asphalt.
    [insert rim-shot]
     
    Kidding of course. The article did not specify.

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    #92774

    DaveG
    Participant
    #92781

    Troy Barker
    Member

    Mike,
    Super, thanks a lot!  I may take you up on your offer to contact you. 
    Thanks.

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    #92788

    Freed Motorolan
    Participant

    MC,
    Enter the word “facilitator” into the search engine for this site.  See how many hits come up.  Then enter the word “consensus”. There’s a lot there too.  The concepts of the facilitator and consensus play a significant role in SixSigma management.  
    If not Marx, try Hegel.
    Brush on
     

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    #92789

    Manu Gautam
    Participant

    Hi Troy,
    It would be a surprise for you to know that the Singapore government is the first government in the world, which has adopted ‘Six Sigma’ methodology to improve its processes…And remember, Singapore is one of the most developed countries in the world. The MNCs in Singapore benchmark their performances to the Singapore government’s performances.
     I was one of the two six sigma trainer for the government.
    Well, i do see that the governments should go for six sigma methodology. Their processes are no more different from the corporates. Many governments around the world can improve tremendously as they have lot of low hanging fruits and the tree is fully laden.
    The key to Six sigma success is a thorough planning and a tremendous drive from the leaders. Unless the government focusses here, it would be difficult to sustain.

    Well, apart from this, I anticipate this cultural revolution, brought about by Singapore government would cause a chain reaction as other fellow nations would follow suit as well as the Corporates in the APAC region would also not be left behind.
     Already i have some indications that six sigma has spread its roots in Malaysia and Hongkong.

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    #92799

    Mike Carnell
    Participant

    FM,
    Logging either word into the search engine or using it in a discussion doesn’t make it a critical part to a Six Sigma project or deployment. With 12 years at Motorola (although it has been 11 years since I left) it was never a part of our culture. Data is what plays a significant role.
    I will probably catch a lot of flack over this but I have never been an advocate of concensus.
    As far a s a facilitator – you need some facilitation skills but if you are a BB or place you BB’s into the Team facilitator role you can make it difficult for them to close a project and move to the next project. The team needs to stay in place after completion, during implementation. If it is built around and relies on the BB (personality dependent) then the team has a funimental flaw. A BB’s ability to move is what allows a company to get leverage from their investment and keep the size of the BB population low and rely on GB’s. If you edict that BB will run all your teams you just add to the perception that they are an exculsive club (definately not a founding principle of Marx).
    I will catch something by Hegel.
    Good luck.

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    #93855

    sixsigma.com.my
    Member

    Already i have some indications that six sigma has spread its roots in Malaysia and Hongkong.
    As a Malaysia-based quality folk, I am not sure that Malaysian government was adopting Six Sigma. ISO9000 campaign in Malaysia public sector seems add more red tapes. :-)
    I am preparing a paper on six sigma initiative for Malaysia public sector for a forum on March 2004 in Kuala Lumpur. You may be want to share with us your experience with Singapore government’s six sigma initiative.
     

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    #93856

    sixsigma.com.my
    Member

    There was an article in USA Today newspaper on October 31, 2002 that talked about the Feds using Six Sigma tools to help in the fight against terrorism. One use discussed in the article was in helping the CIA to sort through the mountain of intelligence data to filter out vital information.
    http://www.usatoday.com/money/companies/management/2002-10-30-sixsigma_x.htm

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    #93867

    MC
    Participant

    There is something very disturbing about this statement:
    “Fighting terrorism isn’t really much different than marketing, Harry says. Marketing executives, like intelligence experts, must digest mountains of mostly useless data, analyze the fraction that is important and persuade decision makers to get the right product on the shelf just as consumer tastes are changing. At its best, marketing influences consumer tastes, which like terrorists, are a moving target.”
     

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    #93876

    sixsigma.com.my
    Member

    Finding and eliminating the root cause(s) of terrorsim shall be more effective than employing better data mining technique from a huge pile of intelligent data.

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    #93879

    MC
    Participant

    Finding and eliminating the root cause(s) of terrorsim shall be more effective than employing better data mining technique from a huge pile of intelligent data.
    This sounds good, however, while we may be able to identify the causes of terrorism (the product of a deep seated hatred and jealousy of other lifestyles, religions, views on life, etc.), the ability to eliminate it will be very difficult. It is this social-historical aspect of terrorism that will create the most difficulty for SS applications.  

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    #93881

    SAdams
    Member

    Troy,
    I worked for an IT subsidiary of a large gov’t contractor that provided high-end consulting services to large federal agencies in the Wash. D.C. area for 6 years.  I also attended the ISSP conference in Chantilly, VA a couple of years ago, which dealt with your topic.  I am a MBB (originally GE trained) with a master’s degree in quality systems management, and have successfully rolled out programs at two IT companies (one gov’t related, one not).  All that background is given just to prove that I’ve been around enough to form an educated opinion – not that the opinion is necessarily correct!!
    Short answer to your question is that yes, gov’t organizations have used / are using six sigma; although there is enormous variation as to how well each organization is practicing it (more about that later).  The best examples with which I’ve had first hand experience are the U.S. Coast Guard and the city of Fort Wayne, Indiana (Graham Richard, Mayor).   The CIA and NRO also are half-heartedly trying very watered down versions at lower levels; but don’t have the much needed executive support.  Six sigma is also gaining momentum at various military installations and logistics suppliers, with the Air Force leading the way.  The Air Force has a good reputation for having a professional quality environment (i.e. real, not just “buzz word compliant”) and had published several credible quality handbooks prior to six sigma coming aboard.  I am not aware of top leaders in the AF actively driving it; although local base commanders and/or program managers can have significant impact over their respective jurisdictions.  Lastly, when I left Washington a few months ago, several military hospitals were looking into it and I ran across a few of their representatives at various six sigma conferences.
    Now to your bigger question – future of six sigma in gov’t organizations.  It depends.  It can be (and has been) applied to any gov’t process – from systems engineering to emergency response times to software engineering to gathering and analyzing intelligence on Osama Bin Laden.  What becomes even a bigger factor with gov’t organizations is the organizational change management variable.
    Large federal agencies are designed to move slowly and be change averse, with many non-value-added checks and balances built in.  The “game” with their executives is to go along and not rock the boat – don’t do anything stupid that will risk that nice gov’t retirement.  Also, their success is often measured by how well they increase their funding.  Funding is power and many create a need for more funding through pouring on more red tape so as to soak up resources, thereby creating a resource vacuum that must be filled with…more funding.  This is especially true with the classified agencies and programs since they can always use a scare tactic to help fill the vacuum.  This was more blatant during the 90’s than now, and the Republican congress has gone a long way to making all federal agencies more accountable; but change on this scale can’t be done overnight.  Many gov’t agencies (and gov’t contractors, for that matter) often still look for ways for 10 people to do the work of 2 instead of the other way around.  Six sigma just can’t survive in that type of environment and, although you may hear of some organizations practicing it; most are simply being “buzzword compliant”.
    This explains why smaller gov’t organizations have better six sigma programs and are not just “buzzword compliant”.  The city of Ft. Wayne, IN, for example is a small town.  The people interact with the mayor often and hold him accountable very directly.  He also has a business background, which helps a great deal.  The Coast Guard is also significantly smaller than its sister armed services and obtains funding from the Department of Transportation – not the Dept. of Defense.  The nature of the funding difference and size is such that the Coast Guard is more cognizant of its costs.  The smaller sizes of local bases and /or depots means that these organizations have (assuming the executives / commanders lead it for real) a better chance at outstanding programs.  Although, in these situations, a facility leader must be careful in executing the program, since congressmen and senators could get involved if the local populace has a significant job presence on the facility and senses job loss.
    Hope all of this helps!

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    #93882

    Troy Barker
    Member

    SAdams,
    Thanks so much for the thorough response.  Our firm has been investigating whether or not invest in Six Sigma.  We are a small “beltway” firm in Northern Virginia with a large percentage of our revenues from the public sector.
    I’d like to contact you if possible?  My email is [email protected].  Can you send me your contact info?
    Rgds,
    Troy

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    #93884

    James Kelly
    Participant

    So if the root causes are people, we can use Six Sigma to identify which people are likely to cause terrorism? Then we could either re-educate, imprison, or eliminate them before they act.
    Some people assume that the most significant root causes of terrorism (and other crime) are environmental forces external to the criminals; i.e.; poverty, oppression, lack of love, and so forth. Others assume that there is only one root cause that matters: free will. Still others would suggest that free will is the most important factor, but that it is itself influenced by external environmental factors, and that the continuous interaction between free will and the environment makes it extremely difficult to model the relationships between cause and effect.
    The first model is the only one under which one could believe it is possible to eliminate terrorism by addressing the environmental root cause(s). Sadly, the model breaks down. We won’t eliminate the poverty, oppression, and other bad things because we ourselves have not had the warm fuzzy nurturing environment required to make us such great humanitarians. At this point, you are most likely thinking that we can be such great humanitarians despite our own troubles. This assertion of the primacy of free will, however, disproves the original model under which we sought to turn terrorists into humanitarians by addressing the external environmental forces which “cause” them to become terrorists.
    So… we’re back to free will as an important root cause. There are plenty of well-proven ways to influence free will. The problem is that their application by government creates the oppressive conditions that contribute to drive people to terrorism.
    In short, it’s great to look into root causes, but don’t expect to ever eliminate it completely. We’re still going to need processes for reworking and – in worst cases – scrapping the defects. Interestingly, these rework and scrap processes actually serve as inputs that influence the whole environment/free will equation, and there’s clear opportunity to apply Six Sigma/DOE to model the relationship.
    If you’re not following, these explanations may help. Note that I’m not trying to be glib about serious human concerns. I’m just trying to show how the concepts apply:
    The civil and criminal justice systems are our processes for reworking and scrapping defects. Criminals, including terrorists, are “defectives” and crimes are “defects” of the socialization process. Hearings and trials are inspection; damage awards, fines, and prison terms are rework. People serving life sentences (or on death row) are scrap. If we say that punishment is a deterrent, we’re saying that it is an input which interacts with free will in the decision-making process.
    One area that I haven’t seen much coverage is in applying Six Sigma to recursive processes like criminal justice, where the process outputs feed back as inputs into the process, especially where there are significant complex interactions.
    James

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    #93892

    sixsigma.com.my
    Member

    I believe 4M+1E model is still applied to terrorism. For example, a number of innocent young child are educated in the religion schools in the third world is supplying abundant raw material for new terrorists (Man & Method) , US lopsided foreign policy in Middle East (Environment), poverty in the third world countries (Material) and highly corrupted governments (Machine) are all contributed in various degree to today’s terrorism problem.
    It’s true to say that terrorism cannot be eliminated completely due to the human nature complexity, but by looking all inputs to reduce variation of terrorism process shall be more effective than eliminating the defects or products itself.
    This is the basic of six sigma way, am I right?

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    #93893

    sixsigma.com.my
    Member

    This sounds good, however, while we may be able to identify the causes of terrorism (the product of a deep seated hatred and jealousy of other lifestyles, religions, views on life, etc.), the ability to eliminate it will be very difficult. It is this social-historical aspect of terrorism that will create the most difficulty for SS applications
    It’s absolutely correct to have short-term measures like creating a homeland security department, employing better data mining techniques, deploying more secret agents around the world, more security personnel in the airport and border, etc to protect innocent lives and valuable properties.
    For the long-term measures, the world especially those rich countries shall look at the root cause(s) of terrorism by using tools like SS to reduce variation of terrorism process as I mentioned in another posting.
    Eliminating terrorism is just an ideal goal or close to perfection as SS philosophy. Our world is much safer if only 0.002 terrorists (6-sigma level without shift) compared to 2700 terrorists (3-sigma level) for one million population are churned out each year.

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    #93899

    James Kelly
    Participant

    You are correct – assuming:

    The 4M+1E model actually works
    The measurement systems are good enough (I haven’t thoroughly examined the measurement systems for lopsidedness of US policy or corruption levels of government, or most of the others. The measurements of poverty I’ve seen typically use income in US dollars, without proper calibration.)
    You’re correct that we should be able to reduce the risk by reducing variation in foreign policy, so other countries know what to expect from us. The other factors are generally considered “internal matters” and are difficult for us to control without actually making things worse.

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    #93911

    webegeek
    Member

    wow, someone must be reading Francis Shaeffer or listening to John Loeffler every saturday.I would disagree about six sigma to an extent. Six sigma is really in and of itself the antithesis of the dialectic process. Your process is in control or it is not. Your mean is shifting or it is not. The measure and the anti measure can’t both be true. so the hard skills of six sigma would not be appreciated by Marx or Hagel.When it comes to the soft skills and it’s usage in large companies, then you may have a point. I’ve been a small company, self employed person most of my career so I see very little of the facilitated predetermined outcomes. In small companies, the boss makes up his or her mind and there is little or no debate on the matter.Dick Lane

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    #93912

    webegeek
    Member

    He is considering the use of the dialectic in facilitation and change. The Hagelian dialectic basically changed the way people think. Before it was consciously or unconsciously adopted, if A were true then the anti A had to be false. Hagel broke that mold and started philosophers down a path where both A and anti A can be true.Moving along in history, Marx recognized the real power of the dialectic. Probably the best example of it’s usage though was done the the Chinese during the Korean War with US POW’s. The number of POW’s who signed those letters was astonding and the method to get them was pure dialectic facilitation at it’s best.Now today you see it in education and many other areas of society. Facilitators with the outcome already known work a group towards the outcome by starting off ambiguous as heck with statements and get eveyone to agree to a statement that each person really thinks means something different than what their neighbors think it means, etc.Francis Schaeffer’s book “The God who is there” gives a much better description of the whole thing. There is also a great 4 tape series called Worldview Wars by John Loeffler that goes into detail on all of this and how it has moved into religion and churches now.personally, i’m just learning the six sigma stuff by to me it is the antithesis of the dialectic – otherwise known as the didactic.Dick Lane

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    #93914

    Anon2
    Participant

    Webegeek, I’m not sure what point you are trying to make but if you are trying to discuss the origins of the “dialectical” nature of human history the author’s name is spelled “Hegel”.

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    #93922

    webegeek
    Member

    thanks, I was too lazy to go look it up for this discussion. Good ideas from the minions often come poorly packaged.

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    #93926

    Ludwig
    Participant

    Hi Dick Lane  !
    Considering we´re in an “applying-six-sigma-in-government-organizations” environment, I´ve tried to figure out what you mean by “…the six sigma stuff…to me it is the antithesis of dialectic, otherwise known as the didactic.”
    Going into Webster´s, I´ve found that :
    Dialectic =  Dialectics :  ” Branch of Logic which teaches the art of disputation and of discriminating truth from error:  esp. the art of resoning about matters of opinion “,  and
    Didactic : “Fitted or intended to teach ;  preceptive; instructive”   + Didactics : “Pedagogy;  art of teaching ; systematic instruction”
    Would it mean too much to you if I asked you to comment and/or illustrate for us lay people your relation among “six sigma”, “dialectic” and “didactic” ?
    Thanks in advance.  Ludwig

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    #93929

    webegeek
    Member

    Ludwig, didactic accepts absolutes. 1 + 1 = 2. the dialectic ‘reasons’ that there can be alternative answers to 1+1. Six Sigma, from what I am studying, seems more didactic in nature. You are either in control or you are not. You either meet specs or you do not.Where the dialectic process comes into play are in areas like facilitated meetings, change agents, etc. As I stated elsewhere, my experience is working with small businesses and being new to six sigma, I can only comment on this part from a theoretical position based on what I read in the books. The dialectic reasons to a consensus; there can be more than one correct answer; there are no absolutes. The didactic points to one answer and accepts absolutes.A great example of the dialectic process was told to me about 10 years ago, though I didn’t know what it was called then. Woman I worked with had two girls at UofIL and in a psych class they started a discussion ‘is stealing wrong’ and then the teacher led them through an example and by the end of class had the whole class agreeing that stealing is not always wrong.The didactic would tell you stealing is wrong.Francis Schaeffer gives a wonderful if not lengthy explanation of all of this in his book “The God Who Is There” and takes you from Hegel (spelled correctly) and Kierkegaard, who coined the ‘leap of faith’. And, by the way, I am the lay person here in this forum, not you. I am new to six sigma, working on my BB and looking for a project to do for my certification. So I am here to learn. I just broke out laughing when I read the original poster on this topic involving Marx and TQM because I am also a born again Christian who began studying apologetics this summer and I recognized where he was going with this. It’s been a fun diversion from simply trying to comprehend what others are discussing.

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    #93931

    webegeek
    Member

    By the way, Ludwig, one of my ideas for a six sigma project is to approach some local city governments. If you are working in such an environment, I’d love to hear what some of your projects are, how they were sold to the decision makers, etc.My long term goal is to stay with my strength and work with small and medium size companies and bring six sigma to them. I’ve been a computer consultant for eight years working with construction companies, school districts and other types of small businesses and I think it would be best to stay in the environments I am comfortable with. So any advice you have on working with local government groups or anyone with cases involving construction companies would be most appreciated.

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    #93935

    webegeek
    Member

    di·a·lec·tic ( P ) Pronunciation Key (d-lktk)
    n.
    The art or practice of arriving at the truth by the exchange of logical arguments. The process especially associated with Hegel of arriving at the truth by stating a thesis, developing a contradictory antithesis, and combining and resolving them into a coherent synthesis.
    Hegel’s critical method for the investigation of this process. The Marxian process of change through the conflict of opposing forces, whereby a given contradiction is characterized by a primary and a secondary aspect, the secondary succumbing to the primary, which is then transformed into an aspect of a new contradiction. Often used in the plural with a singular or plural verb.
    The Marxian critique of this process.
    dialectics (used with a sing. verb) A method of argument or exposition that systematically weighs contradictory facts or ideas with a view to the resolution of their real or apparent contradictions.
    The contradiction between two conflicting forces viewed as the determining factor in their continuing interaction.

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    #93955

    SteveG
    Member

    SAdams,
    Great view on Government drivers.  We are also in the DC area and have worked with both DOD and DOE agencies and their contractors.  I  would like to share some of our experiances, please contact me at [email protected].
    SteveG

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    #93964

    jediblackbelt
    Participant

    Fort Wayne, Indiana uses six sigma in its city government.  Actually they are written about in a book about Lean Sigma for Service written by Michael George. 
    I didn’t read all of the other posts so if this is already mentioned then I apologize.

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    #111507

    Gina Stanley
    Participant

    I am looking for opinions about the applicability of Six Sigma in public sector organizations.  Does anyone know of specific examples of where Six Sigma has been used in government organizations?  State government examples would be great too. Thanks

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    #111509

    Six Sigma guy
    Member

    Gina,
    At present I had been working on goverment project into Social Security Mexican Institute on Mexico during 16 months.
    Appliying BPR for Technical solution on bussines process and using Six Sigma methodology for reduce process variation.
    Regards

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    #111512

    Gina Stanley
    Participant

    I am really interested in talking with you or at least e-mailing eachother.  I am gathering some information on sixsigma processes in state government, I would love to get some feedback from you.  Gina

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    #111514

    Six Sigma guy
    Member

    Give an email account to get contact with you

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    #111516

    Gina Stanley
    Participant

    Thank you…gstanley@dot.state.wv.us

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    #111575

    John J. McDonough
    Participant

    Gina
    I am working on a DFSS in county government.  Really, I see no big issues in government versus private sector.  My particular project, though, is almost like a “product design”.  Might get a little more emotional if some process design happened to clip some bureaucrat’s wings!
    –McD
     

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    #111581

    EdG
    Participant

    Troy,
    There are a variety of different agencies working on improving the way that they do business.  The US Air Force & Army are using Lean at a variety of their different industrial facilities.  The US Navy is using Lean, Six Sigma and TOC at different Shipyard and Air Depots.  The Defense Accounting System is getting into Lean and Six Sigma.
    I am sure that their are others.  Good luck…

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    #127095

    Picklyk
    Participant

    The city of Ft. Wayne, Indiana has had success applying Six Sigma to city services.  Do a search and you will find some information.

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    #141452

    Rowen Bedeau
    Member

    Hi,
    I am currently working on the pensions process in my country (Trinidad and Tobago) it has all the makings for a good blackbelt project.
    I am also working on a project in Prisons(Correctional Education Programme Department) I a using Pathmaker 6.0.36 and QI Macros for Excel.

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    #184351

    Rowen Bedeau
    Member

    I am glad to report that yes the DMAIC methodology can work for Government and or Not for Profit organisations
    I would recommend that in the Define stage one should consider using the Strategic Analysis models in collaboration with the Six-Sigma tools such as
    Pareto( a guide to targeting internal problems), Process Flow (value Chain)and the fishbone or Ishikawa diagram. That’s all for now

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    #184375

    ong
    Member

    The Brevard County Public School system in Brevard County, Florida won the Florida Sterling Quality Award in 2007.   The District is currently completing the Baldrige National Quality Award for Education application.  I am supporting the Facilities department complete 21 six sigma projects in the areas of facility planning, design, construction, environmental, health, safety, and code compliance, resource conservation and security.  The District is using six sigma methodologies and tools to improve instructional, administrative and support functions.  To learn more about the District’s six sigma deployment, I can be contacted at [email protected] Robert Wiebel, Master Black Belt, @aol.com">gamefish42@aol.com

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    #184394

    Johncox
    Participant

    I have used Six Sigma and Lean methods in several projects as a Management Analyst in Kent County, Michigan. Also, the Southwest Florida Water Management District (a state agency) is about to launch a new initiative to apply six sigma and lean to many of their key processes.  Nothing to report yet, but within the next year there will be.
    Ken Miller has several great books on how to apply ss and lean to government, because government does make “widgets.” (as one of his books attests) One has been used by a county in Wisconsin (I think the one that Madison is in) to structure a process improvement program.

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    #184781

    Rowen Bedeau
    Member

    All one has to do is create the necessary templates in excel and and have them feed the info into Access or use Pathmaker 6.0

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