iSixSigma

attrition

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #47566

    manju
    Participant

    im doing a project on attrition. can you please help me how to go about  it .what sort of questions should i ask them. how to go abbout it? 

    0
    #158671

    qualitycolorado
    Participant

    Manju, Good morning!What type of attrition are you researching for your Project? Employee atrrition? Customer attrition? Vendor attrition?
    Best regards,
    QualityColorado

    0
    #158694

    manju
    Participant

    Thank you for replying. im working on employee attrition.The main problem is the employees steal valuable data and sell it to competitors. can it be solved. what are the ways to curb this. How should i go about this.with best regards, manju

    0
    #158708

    qualitycolorado
    Participant

    Manju,  Good morning!
     
    Wow, your response caught me a bit off-guard.  There have been various projects in various companies that pertain to “ordinary” employee attrition and addressing the root causes of that attrition.
     
    However, it sounds like you have a bigger issue than just plain attrition, though — if I read your response correctly, you have employees who leave the company (I presume), take proprietary information with them when they leave, and then sell it to your company’s competitors.  Is that right??
    There are many standard practices in the USA for discouraging and curbing this type of abuse — are you in the United States, or is your company located elesewhere??
     
    Best regards,
    QualityColorado
     

    0
    #158712

    annon
    Participant

    Come on, QC, you didnt see that one coming?  :)

    0
    #158715

    qualitycolorado
    Participant

    Annon,
    I must be getting slow and feeble in my old age!!  :)
    Or, as my friends and family would say:  slower and even more feeble!  :)
     
    Best regards,
    QualityColorado

    0
    #158754

    indresh
    Participant

    Hi,
     
    If i correctly understand, the problem is not employee attrition but how to prevent data going out to competitors.
    As suggested by QC, you may look at code of conduct which are general guidelines, signed off by each employee on data security as their responsibility
    However you may even drill down to find out who all departments maintain customer sensitive data (even rate the senstivity to prioritise)
    Further you would be able to get down to which all process use which all data and which all systems have access to this vital data. Hope this will give you inputs to implement data security measures from IT, from people (policy) etc point of view.
    Also keep track of any outsourced party handling critical data
    hope this helps
    rgds
    indresh

    0
    #158767

    manju
    Participant

    hello im manju
            Im working on a project for a geological company dealing with petroluem research.People steal the geological reports. This company is located in India. Hope you help me to solve this problem.
    Closing with regards
    Thanking You.
    Manju

    0
    #158768

    qualitycolorado
    Participant

    Manju,  Good morning!
     
    Thank you for the additional information.
     
    To me, it looks like your key issue is not attrition itself, but dishonorable and illegal behavior by employees who then leave and sell your company’s proprietary (and hard-earned) geological information — a much different problem.  Reducing attrition may reduce the number of people who try to do this, but really does not address the core issue.
     
    I am in the United States, not India. Both countries, though, have judicial systems based on the British legal model — prosecution in the courts of people who take proprietary information and sell it could help deter other people from doing this in the future.
     
    Short of that, there may be some other techniques available to you.
     
    First, when employees are hired (and for anyone who is already there), your company should have them sign documents that indicate that everything they generate is proprietary to the company and that they CANNOT take ANY  this information with them when they leave.  Lawyers can help you with these kinds of non-disclosure documents.
     
    Then, when the employees leave the company, reiterate this in the exit interview. Let them know that the company will prosecute them if they do take ANY information. 
     
    Also, let them know that the company is aware that there are other organizations that contact former employees to try to get this proprietary information.  Let the employee know that YOUR company may employ some of these organizations (and/or private investigators)  to check to see whether former employees are actually trying to do this; and then reiterate that your company will prosecute anyone who tries to do this.
     
    If your company pursues any such prosecutions, tell employees who are leaving that the company is actively doing this. Again, your lawyers can advise your company on the best way of doing this.
     
    If employees who leave the company know this, it will tend to reduce the amount of information leaving your company.
     
    … hope this is helpful …
    Best regards,
    QualityColorado

    0
    #158778

    manju
    Participant

    Good morning!
        Im really happy for the response you have given. That gave me the clue on how to proceed. Really thankful to you.
        You have given me useful suggestions and it would help me further proceed in my project.
    Thanking you once again.
    with best regards
     manju
    Have a good day! 

    0
Viewing 10 posts - 1 through 10 (of 10 total)

The forum ‘General’ is closed to new topics and replies.