Ave cycle time of four product groups

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    I am looking at our cycle time for fixing field related problems on our products from our plant.
    We have four product groups each with different cycle times for developing and implementing solutions to known problems.
    I need to develop one cycle time for the entire plant (four product groups). However the data is skewed due to one product groups inefficiency. Which is the best mean to use to represent what he customers are seeing from our plant. I read somewere that a tri mean is a good measure of central tendacy when data id skewed, has anyone had experience of a tri mean in a simular circumstance.

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