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Balanced Scorecard

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  • #49438

    sue
    Member

    What is a good reference for best practice for a Balanced Scorecard?    What are some good example formats of what a Balanced Scorecard might look like?

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    #168971

    Six Sigma Shooter
    Member

    Sue,
    Go to the bottom of the iSixSigma web page, under books, you’ll find a link for Balanced Scorecard books.  You should find what you’re looking for there. The books by Kaplan and Norton, Niven, Smith and the Balanced Scorecard for Dummies are all listed there.  In the interest of full disclosure, I am one of the co-authors of the Dummies book.
    Shooter

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    #168974

    Six Sigma Shooter
    Member

    Sue,
    My apologies – go to the “buy books” at the top of the web page, then go to “methodologies,” then “balanced scorecard.”  You’ll find what you need there.
    Shooter

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    #168975

    Brandon
    Participant

    Six – co-author of a Dummies book….that figures.
     
    Just kidding – I know the guys who did the SS for Dummies book. I was pretty amazed they got the deal…that group knew about the least of anyone in the business. Not pulling a Stan here….they’re OK guys, but they are (were…they’re out of business now) about the least likely to put it together.

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    #168976

    Six Sigma Shooter
    Member

    Interesting post, Brandon – you got a three-fer.  You make a snide comment about my work, a disparaging remark about Stan, and then discount the work of the guys who wrote the Six Sigma for Dummies book.  Anyone else you want to take a slap at , while you’re at it?
    You must be having a bad day.
    Shooter

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    #168978

    Brandon
    Participant

    Sorry, Six…actually I’m having a great day….. I’m clearly just not as humorous as I intended.
    I’m glad to know your book is available…I’m going to get one this pm while I’m out. The Balanced Scorecard is a powerful tool for corporate mngt.
    Perhaps we’ll hook up someday and you can sign it.

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    #168980

    Six Sigma Shooter
    Member

    Brandon,
    I can symapthize – my humor often doesn’t come across the way I intend it too.  No worries, mate.
    I agree that the scorecard and dashboards can be powerful tools when done well.  Sometimes, the scorecards still lack balance and the dashboards are so full of presentation glitz that they aren’t easily read and understood.  The KISS approach works best, and staying away from fancy presentation graphics goes a long way to achieving KISS.
    It’s a balmy 80 degrees today in East Texas, the NASCAR race is almost over, and I’m going to go enjoy this beautiful day while it lasts!
    All the best to you,
    Shooter

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    #168981

    BC
    Participant

    Shooter,
    “the NASCAR race is almost over”…
    They must be REALLY slow this year.  Didn’t the race start yesterday?

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    #168982

    MrMHead
    Participant

    BC,
    NACAR started yesterday in CA, and if I caught that right, Shooter is in E. TX  …. so it must be a bigger track than last year  ;-)

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    #168983

    Six Sigma Shooter
    Member

    BC,
    The race got postponed until today.  The track conditions were horrible, with water leaching onto the track due to all the rain they’ve had.  They were trying to get it in last night, but finally called it off at 1 AM central time, on lap 81.  They restarted the race at 1 PM this afternoon and it just finished. 
    Shooter

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    #168984

    Brandon
    Participant

    BC, yeah…they started racing at 3 eastern and had 4 or 5 rain delays…called a stop to it at about 9 eastern. Finish today.

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    #168986

    BC
    Participant

    Got it!  Thanks.

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    #168987

    BC
    Participant

    Yeah, like 12 hours per lap? :-)

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    #168988

    Brandon
    Participant

    BC, “12hrs per lap”…yeah, they’re saving fuel…they have to push the cars around.

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    #168990

    BC
    Participant

    Brandon,
    Actually I was inferring something from MrMHead, that the track ran from CA to E. TX.  A VERY LARGE track, so that the race would start in CA on Sunday, and literally reach Shooter’s backyard on Monday.  Kind of a twisted conclusion based on Occam’s razor; the simplest explanation that explains the data.
    Hey, the real race starts this Saturday in Alaska.  1100 miles with only dogs as engines.

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    #169007

    Manu Gautam
    Participant

    Hi Sue,
    are you planning to implement Balnaced Scorecard or you want to go through some reading material on BSC.
    i could provide some assistance if you are interested in implementing it. Have implemented BSC in my company and is being used for last one year now.
    Manu G

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    #169011

    Paul G.
    Participant

    You may check this one out…combines Six Sigma and Balanced Scorecard…
    https://www.isixsigma.com/books/details.asp?sb=s&asin=0071479430&field-keywords=six+sigma&schMod=books&type=
    Paul

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    #169013

    de Beers
    Participant

    Brandon,
    I spoke with Neil DeCarlo at the ISSSP conference last year. Apart from the ISSSP management slathering all over these gentlemen, Neil did seem quite qualified to write just about anything for dummies.
    Cheers,
    de Beers

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    #169014

    Brandon
    Participant

    de Beers, Neil is an excellent writer and a personal friend of mine. He is, however, a writer and has been writing about SS for a number of years now. He is not a practioner of SS; never trained, never certified, never practiced. His co-authors were principals in Savvi International. Bruce could barely spell SS, also never trained nor ever praticed SS. Craig is a MBB and contributed the core of the book.
    Savvi lasted about 2 +/- years before disbanding. To my knowledge they sold 1 GB wave and a few YB waves.
    They may well have been able to record the DMAIC process, as I’ve said before, its a commodity. However, they have no depth of experience in its application and the multiple roadblocks one encounters in its implementation. They were a strange group for the publisher to have picked from this industry. That was my only point.

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    #169015

    Stevo
    Member

    Brandon,
     
    Strictly hypothetically speaking.  Say someone has neither the technical writing skills nor the SS experience.  Could I, I mean someone, still get a book deal?
     
    Stevo

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    #169017

    Brandon
    Participant

    Stevo, it appears so……
     
    Although, remember, I said Neil is an excellent writer. I talked to him about a month ago and he said he was making arrangements to go to Malaysia to live in a hut with 3 or 4 “maids” and write a book about Yoga. I should ring him to see if he’s still on that path.

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    #169021

    Mikel
    Member

    You couldn’t pull a Stan on your best day. Don’t pick on Craig. He is a fine human being of the highest integrity
    and he is trying everyday to be better at his craft. You can’t ask more
    of a person than that. He has picked bad bedfellows though – Mikel
    then Don – bad track record.If you want to go after someone, pick on Don. He has loads of ideas
    and never executed on one of them. Classic A-D conflict and should
    not be in charge.

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    #169022

    Brandon
    Participant

    Stan – good answer A+. I agree with your assessment of both of them.
    Note, I gave Craig credit for the content and I didn’t even mention Don…who, by the way, was not even listed as a co-author, just a contributor.
    I notice you didn’t mention Bruce…to my point…the SS world says “Who?”.

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    #169024

    Henry
    Participant

    Hi Sue,One of the most important things to remember when building and implementing a balanced scorecard is that you must clearly define your organizational goals and the strategy for executing them. Too many companies make the mistake of going straight to their performance measures and putting them into their four perspectives scorecard (which ends up changing nothing in the organization). This article has a summary of the four perspectives to use in your scorecard: https://www.isixsigma.com/library/content/c060918a.aspOne of the most important things that a scorecard can do for you is break down strategic concepts to actionable or operational terms that everyone can understand and put into their everyday jobs. This enables us to execute the strategy and drive change (and eventually achieve goals).Best,
    Henry

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    #169025

    Mikel
    Member

    Agreed

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    #169027

    Six Sigma Shooter
    Member

    Agreed.  Your strategy map is crucial, as is the process of catchball between the various levels (C-level, middle management, front line management and workers) that allows for cascading the goals and measures to the tactical level.  This should also enable drill down / up capabilities in your dashboards.  This should be a collaborative effort, not done in a vacuum and handed down from on high.  In the end, the measures used in the scorecard and dashboards at the process level must tie to a specific strategy and it must be known how much the tactic will contribute to the strategic objective. 
    Another watchout is to make sure you truly have balance across the four (or more) legs of your scorecard.  To this day, we find many scorecards that ignore the customer and knowledge and growth legs.  It’s just the same old stuff in different clothing.
    Another watchout is that you had better understand your markets and do some strategic analysis, including SWOT and best practice / competitive benchmarking.  Otherwise, your strategy maps may be done, but they will not effectively take you in the direction necessary for the survival and growth of the business, assuming that’s where your business wants to go.
    Shooter

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    #169028

    Brandon
    Participant

    Stan, PS: Don has exited the SS world taking a position as Pres. of Ideal Hire – a data based employee to job matching system. He is also trying to enter the SS placement world through idealcareermatch.com. No idea of success or failure with either but you know what I imagine the results to be.

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