Balanced scorecard

HelloHave you read the book from Praveen Gupta? maybe he’s the best person to answer your first question. I’m a consultant of Balanced Scorecard en we do have experience in Hospitals but in the strategic management way (not 6 sigma performance). Maybe I can help if you have some specific question.About the culture, I think is not a show stopper but you need to do some adujstments in order to move the organization forward.Regards…

Balanced Scorecard is a methodology to manage the strategy of a company, it helps to connect between the good ideas and its implementation in the organization. It has been misunderstood as a series of metrics arranged to manage the company, but it’s all about strategy and a cultural change to start thinking in what is importat over what is urgent.I’m going to look for a case, but I can recommend you the http://www.bscol.com page (official consulting firm from Norton and Kaplan). 

I have structured our Six Sigma effort to focus on the balanced scorecard in two parts of the system. First, our project selection process is driven by the four pillars.  Secondly, each of our projects requires that at least one of the 4 pillars are satisfied after a proejct is completed.  I challenge our teams to move past the obvious advantages of a project like dollars or time and look, additionally, to expalining benefits to the employee’s development and customer satisfaction (internal and external).  Another hospital with balanced scorecard success is the Babtist system out of Pensacola, Fl and Birmingham, Al (I think).

Hello.
The book from Paveen Gupta is “Six Sigma Business Scorecard”, I stronlgy recommend it. About Balanced Scorecard, is often seen as a measurments table or a nice way to arrange al your operative metrics. Instead, BSC is a Startegic Management tool, it helps to link your corporate strategy into the operation and the lower levels from the company, it helps to create a cultural change for everybody to think for the important things instead of the urgent all the times.
Due to the confidentiality of information where I work, I’m not able to share case studies but, I can recommend you the bscol.com page, which is the company created by Kaplan and Norton, there you can find presentations and deeper information about BSC.
Hope this helps.
Regards…

Hello.
I’m a consultant but no experience in health care industry, I work on a residencial found project.
My recommendation would be:  Look at the BSC as a strategy management methodology instead of an arrange of measurements, this way, you will need to know the company strategy, their strategic goals and finally establish indicators to that goals (no more than 1.5 per goal).
You may want to read Nortn and Kaplan book (Strategy Maps) to find out how to translate the strategy in to clear goals, indicators and initiatives.
Hope this helps…
Rodrigo

Six Sigma Scorecard
http://www.amazon.com/gp/product/0071417303/sr=8-1/qid=1150744676/ref=sr_1_1/103-2333509-0550260?%5Fencoding=UTF8
Almudena

It is difficult to apply the Six sigma to al the processes in healthcare. It is beneficial to have a LEAN culture instead to have positive outcomes for your service line management. TQM has not been found to be successfully implemented in healthcare, but concept of LEAN culture is on the way in development in many healthcare organisations esp. in the Pacific-Northwest.

Could someone give me details and how one can apply lean or 6 sigma pertaining to Hospital operations and processes.My email ID is [email protected]

Dear Carolyn Pexton,
                                 Thank you very much for your kind information. My idea on 6 sigma application to healthcare has always been that it can only be applied to the processes in regards to administrative area.Do you or anybody have an idea on application of 6 sigma in the clinical line. That is to apply 6 sigma principles on clinical side,like treatment ,standardisation of practices and surgeries etc. Would someone be kind enough to forward the some of the processes that have already come on to the discussion board on problematic areas of hospitals in regards to increasing value time for the patient and also something on patient satisfaction. What would be some of the parameters or quality indicators in departments like general medicine and surgery or other specialities when one applies the 6 sigma principles. I would be grateful for all the help. My email ID is
[email protected]
 
Dr Suresh Menon

Please do an article search on this site and google.  You will find many Lean Six Sigma applications to clinical areas. Some examples:

Reducing Infection Rates
Decreasing Medication Errors
Improving Medication Reconciliation
Decreasing Patient Throughput
Improving Door to PCI time for AMI’s
Increasing accuracy/outcomes of Cath procedures
Decreasing OR Turnaround Times
Decreasing Fall Rates
Improving SCD and IV Accuracy
among others…