iSixSigma

Baldrige

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  • #49975

    Ted
    Member

    Does anyone use this criteria anymore? What are the benefits? I don’t get it.

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    #171562

    Heebeegeebee BB
    Participant

    Yes.
    Many
    Read this: http://www.quality.nist.gov/

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    #171579

    Ted
    Member

    Yea – I read all of that, and again, I don’t see the benefit. Is Baldrige saying that the true benefit is the “50 page report”? Is anyone here following the criteria?

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    #171580

    Taylor
    Participant

    Ted
    The value is the feedback from outside the organization. Not just an audit, real “VOC” if you want to think about it that way.

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    #171584

    Heebeegeebee BB
    Participant

    As Chad Stated,
    It is a no-holds barred look at the organizational health of your company in terms of process establishment and process adherance.   The report is gold, in terms of BI/CI and can/should be used in ST/LT STRAP creation and update.   In short, it’s an unvarnished/unbiased look at your company from a disinterested 3rd party perspective, that outlines what is going well and what needs improvement.   Very valuable.    Many states have established Quality offices/associations/award processes based directly on Baldrige criteria.
    A comprehensive Baldrige report coupled with a robust Continuous Improvement process is a winning combo.
    If you still don’t see the value, then, by all means, don’t do it.   It’s a good bet that the competition will though.

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    #171585

    Ted
    Member

    Well, is Baldrige better than SixSigma or do they work together? I guess my question is, can you get the report and then use SixSigma for your continuous improvement methodolgy?
     

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    #171586

    Heebeegeebee BB
    Participant

    You misunderstand what Baldrige and what 6S are.   The two methods are not equivalent/competing entities.   Rather, they are mutually supportive.   Baldrige is an assessment-based tool that looks at your processes and how robust the adherance to your processes are.   6S is a continuous improvement methodology.
    You sure you went to the Baldrige Website?
    Also, go to the “new to six sigma” link on this website.    All will become clear with a modicum of research.

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    #171587

    Heebeegeebee BB
    Participant

    Ted,
    Go to this link and DL the .pdf:
    http://www.quality.nist.gov/Issue_Sheet_Options.htm

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    #171588

    Ted
    Member

    Yea, I guess I didn’t make the connection that they were not competing methodologies. I’m new to this, so I won’t bother you Quality snobs with anymore stupid questions.

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    #171590

    Taylor
    Participant

    HBGB-
    Try to help a guy and look what happens

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    #171591

    Stevo
    Member

    Hey Heebeegeebee,
    Is this the first time you have been called a quality snob?  I can see it if you signed:

    Heebeegeebee PhD.
    Dr Heebeegeebee
    Heebeegeebee (Author of “Wen one E won’t do”
    Stevo

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    #171592

    Brandon
    Participant

    Gee, Ted, you don’t like the answer so we’re jerks?
    There was a great deal of succinct, helpful information posted in the responses to your question. As a silent reader I learned things as well.
    Then you gotta get an attitude? Ease up, Ted, and let’s move forward.

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    #171594

    MrMHead
    Participant

    From the Faq: 
    “Baldrige was a proponent of quality management as a key to this country’s prosperity and long-term strength.”
    From the way things are going today, I think more need to pay attention to this statement.
    They list recipients.  Motorola is on twice.  I didn’t see GE .. unless it’s one of their company names that don’t carry the meatball.
     

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    #171599

    Heebeegeebee BB
    Participant

    uh..ok. 
    before you go, here’s one more piece of advice:

     

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    #171617

    Ted
    Member

    Now I know why GE employees are called pinheads.

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    #171629

    Heebeegeebee BB
    Participant

    Nice detective work there, skippy…
    fortunately, I have never worked for GE/Borg.
    Tried to steer you right and you didn’t like the answer.
    Tried to clarify and you started the personal insults.
    oh, and please make sure that the french fry oil is at the correct temp…
     

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    #171635

    Juchniewicz
    Member

    Ted –
    Our credit union is using the Baldrige criteria to improve our business.  In its early years, Baldrige was adapted more by manufacturing companies,but more currently, there seems to be a significant shift to healthcare, education and service industries.  A few years ago, non-profits also became eligible. 
    We are using the criteria to better understand what we do extremely well and where we fall flat as an organization. The process of writing an application forces you to really think about everything connected to your business.  In short, there are 7 criteia, the first 6 being process-related, the 7th being results related.  If your first 6 categories are exemplary, this will be reflected in your results.  Briefly the categories deal with Leadership (how management communicates its vision and values to both the community and internally to employees, and how they live by that vision and those values), Strategic Planning (how planning is done throughout the organization and how formalized (systematic) is it) Customer and Market Focus (how well you know your customers and what steps you take to eavluate their satisfaction and dissatisfaction)- Information Technology and Knowledge Management (How does technology  support the business.  What kind of data is collected and how is it used to improve the business?  How is knowledge shared among the various stakeholders? Process Management (how well do your key processes work? What are your most important process, why are they your most important, and how do you know they are working effectively?)  Workforce Focus (how you manage, develop, train and engage your employees)- and MOST IMPORTANTLY, what kind of business results are you getting, which is Category 7.
    I would think any company that answers the 200 or so questions relating to how they address each of these areas would be in a good position to celebrate their accomplishments and develop plans to address their weaknesses.  We have had Baldrige Examiners do an assessment on us and develop a feedback report outlining our strengths and weaknesses.  It’s up to us to develop action plans to address the weaknesses. 
    One of our biggest weaknesses is in process management, so we are beginning to use Six Sigma as our process management methodology, so you are correct in seeing a relationship between Baldrige and Six Sigma (although not a competing relationship).
    Sorry to ramble, but I’m pretty passionate about the value of Baldrige.  It’s a huge undertaking and time committment, and the criteria are not always easy to interpret, which is why I think many companies don’t use it. 
    Hope this helps address some of your questions. 
     

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    #171687

    Ted
    Member

    Thank you for the meaningful feedback Terri.

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    #171688

    Ted
    Member

    Get over yourself  – I’m sure your arrogant and snobish attitude goes over real well with your coworkers. You entitlement children just kill me. Just remember, your a winner tiger.

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    #171750

    GB
    Participant

    No entitlement children here Ted.  
    In fact, your first few emails seemed to scream entitlement, as it appeared you weren’t motivated to do some simple research.    a simple google search on the NIST site would’ve answered your questions…

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