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Looking for Bank Teller Wait Time Data

Six Sigma – iSixSigma Forums Industries Financial Services Looking for Bank Teller Wait Time Data

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  • #54864

    leo
    Participant

    Hi everyone,

    I’m wondering if anyone can help me out?

    I’m studying operations management and I’m looking to analyse bank teller wait time queue. I need data to enable me to generate control charts to identify special causes and common causes.

    As data is the start of measurement which I don’t have, could somebody share me data for this?

    thanks in advance.

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    #197468

    Chris Seider
    Participant

    I was waiting for a colleague or two reply…but your request is silly if I understand it.
    Just use excel or Minitab to generate some data. I doubt you’ll get many volunteers to give out process data from their organizations.

    However, you could always see if you could network with a bank branch manager and volunteer to gather data for a week day and a Saturday–the data will be grossly different.

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    #197469

    Robert Butler
    Participant

    I agree with Chris, I doubt you will find anyone willing to give you that data for free. In addition to the issue of different problems as a function of week day or Saturday you will also have to contend with time of the month and the demographics of population served by an individual bank. These will vary widely, not only by geographic location but also by time of day and day of the week. This, in turn, will change the focus of the demands made on the bank for services.

    These kinds of issues will require a great deal of thought and analysis and you will need to address all of this and more before you even begin to think about control charts.

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    #197473

    David
    Participant

    I’d also doubt that anyone is going to have or be willing to provide actual data. I suggest, as previous posters suggested, ask and collect the data yourself. You’ll learn more from the act of and difficulty in of collecting data yourself. Furthormore, without actually being there, you won’t really be able to understand what caused the special/common cause variation.

    David

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